Error in Text Component

Marcos Bengevenga

• January 23, 2021 18:07

In the text component. After writing - the tool simply erases and does not retain the text.

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  Sandra Prunici

  • January 25, 2021 11:39

  Hi,

  Could you please give us more details about this inconvenience? Where did you encounter it? On Brizy Cloud or in the Brizy page from the WordPress site? Could you please send us a video with this issue?
  If you encounter it on the Brizy page from WordPress site, could you please check if you have the latest Brizy Free 2.2.6 and Brizy Pro 2.2.2 version? Also, could you please temporary deactivate all external plugins (except Brizy Free and Brizy Pro) and activate a WordPress default theme?

  If you encounter it on the Brizy Cloud, could you please give us the URL link of the page?

  Also, could you please check if you have activated the Google Translate extension? If you have activated it automatically for Brizy editor pages, could you please deactivate it?

  Thanks!

  Best regards,
  Sandra

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  Marcos Bengevenga

  • January 25, 2021 19:48

  Depois de algumas horas, tentando descobrir o que estava acontecendo. 

  Percebi que o erro acontece apenas no Chrome. 

  Consegui concluir o site pelo navegador Microsoft Edge.

  No Chrome o Brizy.Cloud - apaga todos os blocos de texto. 

  Veja o vídeo pelo link: https://ncmarcos.novapcweb.com.br/s/Rd5BnYYNTHKgceT

  Não estou usando o wordpress

  Grato

  Ps.: Sim - podemos tratar sempre por esse unico Post

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  Sandra Prunici

  • January 26, 2021 11:16

  Hi,

  Thank you for all these details. I notice on your video that you have activated the Google Translation extension. Could you please deactivate it at least for Brizy sites, especially for Brizy builder? Because of this extension, happens this inconvenience. He tries to translate the text and therefore delete the text but after this, it doesn't know what and where to insert the translation because you are in the editor mode and there exists the possibility to delete the text.

  Thanks!

  Best regards,
  Sandra

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