Can't invite a user to a subproject that already has a free account

Kevin Laporte-Chassé

• January 22, 2021 00:51

I wanted to give a Designer access to my client on the subaccount I created for her company.

She created a free Brizy account and clicked through the link provided in the email when I was asked to invite her, but nothing happens.

The whole process works with a client that has no free account at first and clicks through the link provided, but not with a client with an existing free account.

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  Sandra Prunici

  • January 22, 2021 13:14

  Hi,

  Could you please ask your client to check the subaccounts? If she accessed the mail and accept your invitation, then she should have access to this subaccount. Let's she log-in Brizy Cloud with the email she gave you to send the invitation. After this, she has to check the subaccount and click on that where you invite her https://jmp.sh/32QhIdz. You can help her by telling the name of the subaccount. Could you please check these and inform us of the result?

  Thanks!

  Best regards,
  Sandra

   

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