Link form to a HubSpot list in particular

Edel Gonzalez

• January 19, 2021 20:39

Hello, I have in my website, built in Brizy Cloud Pro, three forms synced with HubSpot integration: landing page form, newsletter form and contact form. Each of those forms are linked to a specific static list. So, it's easy to understand: I have 3 lists because I have 3 forms in my entire website. Now, what I want to achieve and I cannot for some reason is this: I want that the contacts that I get via newsletter form, goes to the newsletter this in HubSpot. And the same with the contact form and the landing page form. Because the only thing I achieve now is that the new contacts/leads I get from these forms, goes to the general contacts, but not specifically to these lists. So, what's happening here? Is the issue on Brizy or maybe I'm forgetting to setup something on HubSpot's side. Because, you know, in the Brizy integration I'm selecting each list in each form. So, it should work... But then the reality is that the new leads only appears in the total of contacts and not in each specific list to be able to identify where our contacts are coming from. Thank you a lot for your help.

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  Sandra Prunici

  • January 26, 2021 14:39

  Hi Edel,

  I'm so sorry for the late response. We investigated this inconvenience and we are still checking it. We created an internal issue and our developers will continue to investigate it. When we will receive a notification from we will inform you too! I'm sorry for this inconvenience and we will strive to come back with a response as soon as possible.

  Thank you for your patience and understanding!

  Best regards,
  Sandra

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  Edel Gonzalez

  • January 26, 2021 17:00

  Hello Sandra,

  Thanks a lot for your answer.
  
  For your information (please, share with your developers if possible) HubSpot support team told me that maybe could be an issue on how the Brizy Cloud HubSpot Integration was developed. Maybe it's a tip which allow you to fix this sooner:

  They said to me that the lists that you can sync a form with must be ACTIVE lists and not STATIC lists (as it's now). Because HubSpot active lists are which allow to collect contact in 'real time' and not just in the moment when you created that.
  
  I look forward to get an answer from you as soon as you can. Thanks!
  
  Best.

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  Sandra Prunici

  • January 29, 2021 10:30

  Hi,

  Thank you for this information. I will immediately announce our team regarding this communicate from Hubspot. Thank you for sharing this to us.

  Best regards,
  Sandra

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  Edel Gonzalez

  • January 29, 2021 20:50

  Thanks, Sandra:

  How long do you estimate until this is resolved? Thank you.

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  Sandra Prunici

  • February 01, 2021 18:39

  Hi,

  Unfortunately, at the moment I can't say when we will solve this inconvenience. Now, all the team are super busy with the new update we plan to release and all test we have to do. Please allow us a bit more time.

  Thanks!

  Best regards,
  Sandra

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