Fatal Error on Website

Tried to install a new plugin today, Rafflepress, when i did this I got this message

Fatal error: Uncaught Error: Class 'Twig_Loader_Array' not found in /home/cleanin2/public_html/wp-content/plugins/brizy_old/twig-engine.php:34 Stack trace: #0 /home/cleanin2/public_html/wp-content/plugins/brizy_old/public/main.php(396): Brizy_TwigEngine::instance('/home/cleanin2/...') #1 /home/cleanin2/public_html/wp-includes/class-wp-hook.php(287): Brizy_Public_Main->insert_page_head('') #2 /home/cleanin2/public_html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array) #3 /home/cleanin2/public_html/wp-includes/plugin.php(484): WP_Hook->do_action(Array) #4 /home/cleanin2/public_html/wp-includes/general-template.php(3005): do_action('wp_head') #5 /home/cleanin2/public_html/wp-content/themes/astra/header.php(26): wp_head() #6 /home/cleanin2/public_html/wp-includes/template.php(730): require_once('/home/cleanin2/...') #7 /home/cleanin2/public_html/wp-includes/template.php(676): load_template('/home/cleanin2/...', true, Array) #8 /home/cleanin2/public_html/wp-includes/general-template.php(48): locate_templa in /home/cleanin2/public_html/wp-content/plugins/brizy_old/twig-engine.php on line 34

There has been a critical error on this website.

Learn more about debugging in WordPress.

I also got this email from wordpress

Hi!

Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

In this case, WordPress caught an error with one of your plugins, Brizy.

First, visit your website (https://www.cleaningspecialists.biz/) and check for any visible issues. Next, visit the page where the error was caught (https://www.cleaningspecialists.biz/wp-admin/plugins.php?activate=true&plugin_status=all&paged=1&s=) and check for any visible issues.

Please contact your host for assistance with investigating this issue further.

If your site appears broken and you can't access your dashboard normally, WordPress now has a special "recovery mode". This lets you safely login to your dashboard and investigate further.

https://www.cleaningspecialists.biz/wp-login.php?action=enter_recovery_mode&rm_token=ZKnmZSd9NT4u2Bh77xoUQP&rm_key=sj8xW3APzEekzDpBpF9XQZ

To keep your site safe, this link will expire in 1 day. Don't worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

When seeking help with this issue, you may be asked for some of the following information:

WordPress version 5.6

Current theme: Astra (version 2.6.1)

Current plugin: Brizy (version 2.2.2)

PHP version 7.3.23

Error Details

=============

An error of type E_ERROR was caused in line 34 of the file /home/cleanin2/public_html/wp-content/plugins/brizy/twig-engine.php. Error message: Uncaught Error: Class 'Twig_Loader_Array' not found in /home/cleanin2/public_html/wp-content/plugins/brizy/twig-engine.php:34

Stack trace:

#0 /home/cleanin2/public_html/wp-content/plugins/brizy/admin/optimize-images.php(46): Brizy_TwigEngine::instance('/home/cleanin2/...')

#1 /home/cleanin2/public_html/wp-content/plugins/brizy/admin/optimize-images.php(26): Brizy_Admin_OptimizeImages->__construct()

#2 /home/cleanin2/public_html/wp-content/plugins/brizy/editor.php(143): Brizy_Admin_OptimizeImages::_init()

#3 /home/cleanin2/public_html/wp-includes/class-wp-hook.php(287): Brizy_Editor->wordpressInit('')

#4 /home/cleanin2/public_html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array)

#5 /home/cleanin2/public_html/wp-includes/plugin.php(484): WP_Hook->do_action(Array)

#6 /home/cleanin2/public_html/wp-settings.php(557): do_action('init')

#7 /home/cleanin2/public_html/wp-config.php(92): require_once('/home/cleanin2/...')

#8 /home/cleanin2/public_html/wp-load.php(37): require_once('/home/cleanin2

Using recovery mode I removed the Rafflepress plugin, but this did not change anything

Spoke to my hosting company Siteground who suggested installing a backup using cpanel tried 2 backups but no success

In the plugin section of my dashboard in the brizy section I have this message

Brizy Deactivate \| Resume	A free drag & drop front-end page builder to help you create WordPress pages lightning fast. It's easy with Brizy. Version 2.2.2 \| By Brizy.io \| View details This plugin failed to load properly and is paused during recovery mode. An error of type `E_ERROR` was caused in line `34` of the file `/home/cleanin2/public_html/wp-content/plugins/brizy_old/twig-engine.php`. Error message: Uncaught Error: Class 'Twig_Loader_Array' not found in /home/cleanin2/public_html/wp-content/plugins/brizy_old/twig-engine.php:34 Stack trace: #0 /home/cleanin2/public_html/wp-content/plugins/brizy_old/admin/optimize-images.php(46): Brizy_TwigEngine::instance('/home/cleanin2/...') #1 /home/cleanin2/public_html/wp-content/plugins/brizy_old/admin/optimize-images.php(26): Brizy_Admin_OptimizeImages->__construct() #2 /home/cleanin2/public_html/wp-content/plugins/brizy_old/editor.php(143): Brizy_Admin_OptimizeImages::_init() #3 /home/cleanin2/public_html/wp-includes/class-wp-hook.php(287): Brizy_Editor->wordpressInit('') #4 /home/cleanin2/public_html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array) #5 /home/cleanin2/public_html/wp-includes/plugin.php(484): WP_Hook->do_action(Array) #6 /home/cleanin2/public_html/wp-settings.php(557): do_action('init') #7 /home/cleanin2/public_html/wp-config.php(92): require_once('/home/cleanin2/...') #8 /home/cleanin2/public_html/wp-load.php(37): require_once	Enable auto-updates
There is a new version of Brizy available. View version 2.2.6 details or update now. If I disable the brizy plugin the website is visable but broken Can you help

Sandra Prunici

January 18, 2021 10:33

Hi John,

Thank you for all these details. I noticed that you don't have the latest updates for Brizy Free and Brizy Pro, could you install them? At the moment, we have the 2.2.6 version for Brizy Free and the 2.2.2 for Brizy Pro.
After, try to install again that plugin and check if all is working fine. If it doesn't upload well, could you please temporary deactivate the Brizy Free and Brizy Pro and try again to install that plugin? Is it activating without any problem? After this, if you activate the Brizy Free and Brizy Pro plugins, did you receive some problems?

Thanks!

Best regards,
Sandra

John Rhone

January 18, 2021 11:04

Thanks for coming back to me. I am not interested in installing the plugin, as at the moment if I look at my site on the internet all that can be seen is a Fatal Error Message

If I deactivate Brizy I can see the content of my website but the layout is all wrong. My Reviews Page and Blog Page which do not use Brizy are ok.

I don't use Brizy Pro just Brizy Free,

Do you want me to update Brizy Free to see if that solves the Fatal Error on my site.

Thanks

January 18, 2021 14:20

Wondered have you recd my reply to your response earlier today. Just want to check what to do.

January 18, 2021 17:34

Could you please update the Brizy Free to our latest versions 2.2.6 and check if you still receive this error?

regarding the support - we guarantee the Support in the 24 hours, the exception is the holidays and the days when we release new updates. In the previous week, we released some updates and for this reason, we slow with the replies.

January 18, 2021 17:45

Apologies if you thought I was been rude no offense intended. Just a bit stressed.

Updated to V2.2.6 and activated Brizy plugin.

Still have the problem, copy of plugin details from dashboard below.

Brizy

Deactivate | Resume

A free drag & drop front-end page builder to help you create WordPress pages lightning fast. It's easy with Brizy.

Version 2.2.6 | By Brizy.io | View details

This plugin failed to load properly and is paused during recovery mode.

An error of type E_ERROR was caused in line 34 of the file /home/cleanin2/public_html/wp-content/plugins/brizy/twig-engine.php. Error message: Uncaught Error: Class 'Twig_Loader_Array' not found in /home/cleanin2/public_html/wp-content/plugins/brizy/twig-engine.php:34 Stack trace: #0 /home/cleanin2/public_html/wp-content/plugins/brizy/admin/optimize-images.php(46): Brizy_TwigEngine::instance('/home/cleanin2/...') #1 /home/cleanin2/public_html/wp-content/plugins/brizy/admin/optimize-images.php(26): Brizy_Admin_OptimizeImages->__construct() #2 /home/cleanin2/public_html/wp-content/plugins/brizy/editor.php(143): Brizy_Admin_OptimizeImages::_init() #3 /home/cleanin2/public_html/wp-includes/class-wp-hook.php(287): Brizy_Editor->wordpressInit('') #4 /home/cleanin2/public_html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array) #5 /home/cleanin2/public_html/wp-includes/plugin.php(484): WP_Hook->do_action(Array) #6 /home/cleanin2/public_html/wp-settings.php(557): do_action('init') #7 /home/cleanin2/public_html/wp-config.php(92): require_once('/home/cleanin2/...') #8 /home/cleanin2/public_html/wp-load.php(37): require_once('/home/cleanin2

Regards Eddie

January 19, 2021 07:34

Hi,

Thank you for all these details!
I have created a private ticket on this request. You had to receive a notification regarding this on email. Could you send us in that private message the WP and FTP credentials to this site?

Fatal Error on Website

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