I don't see the plugin

Corrado Matteoni

• January 14, 2021 18:58

With no reason the plugins are disappear from the plugin page (and from there's no button from the plugin directory)

How can I solve the problem?

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  Alex

  • January 15, 2021 11:57

  Hi,

  It's strange but it seems to be an external influence from either WordPress or another plugin. Do you have any WordPress manage plugin or extension? 

  What happens if you do a manual installation?

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  Corrado Matteoni

  • January 15, 2021 12:24

  No the plugin installed are in the screenshot. Nothing more.

  I try to follow the manual install... but it overwrite the actual work?

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  Alex

  • January 15, 2021 15:44

  the pages will not be affected because the settings are saved in the WordPress database.

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  Corrado Matteoni

  • January 19, 2021 11:46

  Good morning,I try to reinstall the plugin, but the problem is always there.

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  Natalia Chitoroaga

  • January 20, 2021 13:46

  Hello!

  Do you have the Whitelabel option enabled for your WordPress dashboard? 
  Link about the WhiteLabel feature - https://support.brizy.io/hc/en-us/articles/360040492831-How-to-activate-the-white-label

  Thank you!

  Natalia

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  Corrado Matteoni

  • January 20, 2021 15:09

  Hello Natalia,

  I have not enable the WL for this installation.

  

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  Alex

  • February 20, 2021 12:34

  Hi,

  sorry for not getting back to you sooner. This message was in the spam folder and we didn't know about it.

  I know it's been a while since you post the comment so my question is: can we still help you with anything else?

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