text disappeared in a lor of blocks and contact form is not working

Giada Garzone

• January 14, 2021 10:00

Hello,

I received a feeback this morning about contact form not working. I create a new one and cancelled the old one. Now I cannot see a lot of text in the website (that nobody worked on lately) and neither the new contact form is working. Can you please help me urgently?

https://familydays.brizy.site/

Thanks a lot 

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  Sandra Prunici

  • January 15, 2021 08:29

  Hi,

  Sometimes, if you have the Google translate extension on the browser, it appears on the page and asks you to translate the page. Did you click on the "translate the page" when you were in the editor mode? Checking the behaviour of the page at the moment, I suppose that this is the case, but I want to concretise these details. If you do in this way when it is normal that the text will disappear. Being in the editor mode the text is adding in a different way when in the preview mode. In the editor mode, exist the possibility to delete the text and add it again. Therefore, when the Google translation, start their work, it deletes the text but doesn't know what text to insert again and leave the work in that way. Unfortunately, in this case, it isn't possible to recover that text and you have to insert it manually again.

  Regarding the Contact form - Could you please give us more details about how did you configure the form? What option did you select? Could you send us some screenshots with how did you configure the form?

  Thanks!

  Best regards,
  Sandra

   

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