pro features not showing up in cloud

Kristina Klimek

• January 05, 2021 21:42
• Edited

hi! i just purchased brizy pro. the pro features (like email integration) are not appearing on my brizy cloud sites yet, though. is there something I need to do?

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  Sandra Prunici

  • January 06, 2021 17:02

  Hi,

  Could you please check if you log-in Brizy Cloud with the Brizy account where is placed the Brizy Pro license? If the Brizy Pro license is on the account with X email and you log-in Brizy Cloud with the account with Y email, then you will not be able to access the pro feature because this account isn't a Pro account. Therefore, you have to log-in with a Pro account in the Brizy Cloud.

  Best regards,
  Sandra

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  Kristina Klimek

  • January 06, 2021 17:16

  Hi,

   

  I am logged into the same account.

  The brizy pro license is placed under my wordpress license, rather than my brizy cloud. 

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  Sandra Prunici

  • January 08, 2021 14:04

  Hi,

  Could you please send us the email you use for log-in Brizy Cloud account? We will check it. If you don't want to make it public, let us know and we will delete it before approving your message. Thanks!

  Best regards,
  Sandra

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