alll my images are "broken"

Brittany Howard

January 05, 2021 19:27

every image that I upload and the images used in the Brizy templates will not appear on my site. Please help!

Comments

9 comments

Sandra Prunici

January 06, 2021 16:25
Hi,

Did you receive this issue in the Brizy for WordPress? Did you receive it on all pages and everywhere or only in the Brizy template? Could you please send us a screenshot with the problem you encounter? When did you encounter it? What were your previous actions on the site? Did you migrate the site or upload a plugin or change a setting?
Do you have the latest versions for Brizy Free 2.2.3 and Brizy Pro 2.2.0?

Thanks!

Best regards,
Sandra
0
Brittany Howard

January 06, 2021 16:35
Hi,

I purchased Brizy over the weekend.

Did you receive this issue in the Brizy for WordPress? Yes, I am using Brizy Pro for Wordpress.

Did you receive it on all pages and everywhere or only in the Brizy template? all pages are affected with this issue

Could you please send us a screenshot with the problem you encounter? attached

When did you encounter it? This has happened since the install this weekend.

What were your previous actions on the site? I downloaded Brizy to update the graphics and all my images are now "broken"

Did you migrate the site or upload a plugin or change a setting? I downloaded the zip form the website and uploaded it to workpress and then activatecd the PRO version. Initially I was using the free version and only purchased PRO because i thought you didnt have access to images on the free version.
Do you have the latest versions for Brizy Free 2.2.3 and Brizy Pro 2.2.0? yes, i downloaded this from the website on Saturday
0
Achim Gehrig

January 06, 2021 16:59

Edited
Hey Sandra,

I have the same problem.

Appears on all pages.

Brizy Wordpress is up to date. Brand new installation…

This seems to be a problem, which occurs quiet often. What are the problems/solutions?

I am not on NameCheap, btw, where this occurred as I could see in older forum posts…

regards

achim
0
Sandra Prunici

January 08, 2021 13:52
Hi Brittany,

I am a bit confused regarding this "Did you migrate the site or upload a plugin or change a setting? I downloaded the zip form the website and uploaded it to workpress and then activatecd the PRO version. Initially I was using the free version and only purchased PRO because i thought you didnt have access to images on the free version. " - Did you migrate the site from one domain or hosting to another one? What migration method did you use? For migration, we recommend using the WP All in One Migration plugin, it will help you to copy all file and folders and will not persist some problems. In most cases, this problem happens when the site is migrated. Brizy uses a special method to handle images and with the classic way of migrating the site, the Brizy images can not be copied and pasted on the new host or domain.

Thanks!

Best regards,
Sandra
0
Sandra Prunici

January 08, 2021 13:58
Hi Achim,

The problem with NameCheap is already solved and now all topics related to the images should be fine on all Brizy sites hosted on the NameCheap sites.

Did you make a site migration or this is a new fresh installation where you added the Brizy Free and Pro plugins and started to create and edit pages with Brizy?
If you migrated the site, can you please take a look at my last response to Brittany?
If it is a new fresh installation and you receive this problem, could you please check if you receive the same problem even if you temporary deactivate all plugins (except Brizy Free 2.2.3 and Brizy Pro 2.2.0) and activate a WP default theme? If you go to the WP Media Library, can you edit the image without any error (e.g. rotate or crop it)?

Thanks!

Best regards,
Sandra
0
Brittany Howard

January 08, 2021 15:55
The site i am working on was already a WordPress site. I simply added the Brizy Free and Pro to my site by uploading the zip drive i purchased from your website.

Since then, I have attempted to add new images to the site and nothing appears.

Please advise.
0

Achim Gehrig

January 10, 2021 00:55

Hi Sandra,

it was a fresh install.

Of course I already tried to deactivate all plugins, which were not many ;-)

I tried the wordpress themes twenty twenty and twenty twenty-one

This a provider I never used before, what server settings should I look for? (wordpress website check returns ok)

Server-Architektur

SunOS localhost 5.10 Generic_150401-49 i86pc SunOS localhost 5.10 Generic_150401-49 i86pc SunOS localhost 5.10 Generic_150401-49 i86pc

Webserver

Apache/2.4.43 (Unix)

PHP-Version

7.4.13 (Unterstützt keine 64bit-Werte)

PHP-SAPI

cgi-fcgi

Maximale PHP-Eingabe-Variablen (max_input_vars)

4000

Maximale PHP-Ausführungszeit (max_execution_time)

240

PHP-Speicher-Limit (memory_limit)

256M

Maximale Eingabe-Zeit (max_input_time)

Maximale Dateigröße beim Upload (upload_max_filesize)

64M

Maximale Größe der PHP-Post-Daten (post_max_size)

76M

cURL-Version

7.73.0 OpenSSL/1.0.2u

Ist SUHOSIN installiert?

Nein

Ist die Imagick-Bibliothek verfügbar?

Werden sprechende Permalinks unterstützt?

.htaccess-Regeln

Deine .htaccess-Datei enthält nur die WordPress-Core-Funktionen.

thanks.

regards

achim

Sandra Prunici

January 11, 2021 14:21
Hi Brittany,

Thank you for these details. I already created a private ticket for your request, could you please send us there the WP and FTP credentials to this site? We want to check this problem from the site.

Thanks!

Best regards,
Sandra
0
Sandra Prunici

January 11, 2021 14:23
Hi Achim,

Thank you for all these details. We created for you a private and separately ticket too. Could you please check it and send us there the WP and FTP credentials to this site?

Thanks!

Best regards,
Sandra
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