Problem with a diaporama/caroussel

Jp Bouyer

• January 05, 2021 17:03

Hi!

I'm experiencing a problem with a diaporama/caroussel item on my website. I stylized this block and put my own pictures on the desktop Brizy editor but when I switch to the mobile phone Brizy Editor, the style and the pictures are the default ones! On the tablet version, it's ok. The problem is in the editor and obviously on the website.

Could you help me solve this problem, please?

Best regards,

JP.

ok on desktop:

 

not ok on mobile!

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  Sandra Prunici

  • January 06, 2021 14:30

  Hi,

  I suppose you are using one of the premade blocks from our Kit 1. There, in Kit 1, for some blocks exist this issue and we know about it. Therefore, the solution can be to go the mobile mode of the editor and change manually the images https://jmp.sh/XpdfC0a. Another solution can be to use a block from Kit 2 or to create from scratch this block.
  Let us know if we can help you with something else.

  Best regards,
  Sandra 

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  Jp Bouyer

  • January 25, 2021 22:10

  Hi,

  Thank you for your answer! I managed to change the image for the mobile version of the website.

  I'm experiencing another image problem with the tablet version though :(. Here is the problem, the desktop version is this:

  

  or this:

  

  which are one image displayed at a time in a carousel space.

  But, in tablet display, the same spaces display 2 images side by side:

  

  

  I have no clue why it acts like this and I don't know how to correct this.

  If you have any idea, I'm very interested! :)

  Best regards,

  JP.

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  Sandra Prunici

  • January 26, 2021 15:07

  Hi,

  Do you want to display only one image per slide in the carousel element on the tablet mode? For this, please go to the tablet mode and go to Carousel settings and set to display only one column. See here.
  Hope this tip will help you, if nor, could you please send us the URL link of this page? If you don't want to make it public, let us know and we will delete it before approving your reply.

  Thanks!

  Best regards,
  Sandra

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  Jp Bouyer

  • January 27, 2021 14:55

  Hi,

  Thank you for your answer! I can't find the place to click to have the carousel parameter :(. I took a screenshot:

  

  As you can see, in tablet mode, I can only choose to show or hide this carousel :(.

  Do you have any idea about what I'm doing wrong?

  Best regards,

  JP.

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  Sandra Prunici

  • January 29, 2021 14:07
  • Edited

  Hi,

  Could you please check if you have the latest versions for Brizy Free 2.2.6 and Brizy Pro 2.2.2? Could you please send us the URL link of the page where you encounter this problem? If you don't want to make it public, let us know and we will delete it before approving your message.

  Thanks!

  Best regards,
  Sandra

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  Jp Bouyer

  • January 29, 2021 23:00

  Hi!

  I'm on Brizy Free 2.2.6 and Brizy Pro 2.2.2. Here is the URL:

  https://sejoursrockthecasbah.com/

  Best regards,

  JP.

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  Sandra Prunici

  • February 01, 2021 18:44

  Hi,

  I opened the URL you send us but I find that the carousel is missing, seems that you removed it from the page. See here. Could you please create a test page where you can add a carousel element to check it?

  Thanks!

  Best regards,
  Sandra

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  Jp Bouyer

  • February 02, 2021 08:09

  Hi!

  The carousel is there, it must be a caching problem. Try to reload the page one to three times and you'll see the bullet points at the bottom of the image!

  Let me know if it works!

  Regards,

  JP.

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  Sandra Prunici

  • February 03, 2021 10:59

  Hi,

  Unfortunately, I couldn't find the carousels on the page. See here. Yesterday, we release new updates for Brizy Free 2.2.7 and Pro 2.2.3. Could you please update them? Also, could you please temporary deactivate all external plugins (except Brizy Free and Brizy Pro) and activate a WordPress default theme? Maybe you have some Custom CSS or external code on the page that blocks the carousel and all its options? Could you please check this too?

  Best regards,
  Sandra

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  Jp Bouyer

  • February 04, 2021 07:52

  Hi, I updated both Brizy free and pro! I deactivated a minify plugin and the carousels are back! You can check them at the same address as before. The problem for the tablet mode is there, with the carousel displaying two images in the same space, each image being cut in half! Thanks for your help!

  Best regards,

  JP.

   

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  Sandra Prunici

  • February 04, 2021 13:52

  Hi,

  Could you please check if you deactivate the Minify plugin could you select a different number of column to be displayed on the tablet and mobile mode?
  Thanks!

  Best regards,
  Sandra

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  Jp Bouyer

  • February 04, 2021 14:09

  Hi!

  Unfortunately, I'm still only having the "eye" option in tablet mode:

  

  It's the same in the mobile mode, only the eye, but it's not a problem because the carousel displays only one image at a time in the same space, which is the way we wany it to work!

  Best regards,

  JP.

   

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  Sandra Prunici

  • February 04, 2021 15:55

  Hi,

  Thank you for informing us regarding this! We could reproduce this problem and found that it is related to the Arrows. On your carousel elements, the arrows aren't set-up and this generated this inconvenience. If you will add the Arrows, all will start to work fine. Therefore you have to set-up the Arrows in the desktop mode, go to the tablet mode, set-up the Carousel with 1 column and then go to the desktop mode to disable the arrows. Could you please check if all is working fine now?

  I already informed our team regarding this inconvenience and they will investigate this issue.
  
  I'm sorry for this problem and thank you for your patience and collaboration.

  Best regards,
  Sandra

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  Jp Bouyer

  • February 04, 2021 16:18

  Yes! That works! I reactivated the arrows in the desktop mode, I recovered the carousel icon in the tablet mode, I changed and tweaked the carousel in tablet mode, I got back in desktop mode and deactivated the arrows and everything is fine!

  Thanks a lot for all your help! I hope you'll be able to add a fix for that but everything is fine by me right now.

  Have a nice day!

  JP.

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  Sandra Prunici

  • February 05, 2021 10:48

  Hi,

  Thank you for confirming that all is fine now and you could use this workaround. We will strive to solve this inconvenience as soon as possible!
  Thank you for your patience and understanding!

  Best regards,
  Sandra

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  Jp Bouyer

  • February 08, 2021 07:50

  Hi,

  My pleasure! Thanks again for all your support!

  Best regards,

  JP.

   

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