All Email forms stop send emails on my site and going only into leads section

Web Dev

• January 05, 2021 11:21

All Email forms stop send emails on my site https://cutt.ly/5jdl0ji about 3 weeks ago and going only into leads section other sites send emails.

Emails in the leads section.

All email notifications activated and do not receive any email notification.

 

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  Sandra Prunici

  • January 06, 2021 10:41

  Hi,

  How did you connect the form? What method did you use? Could you send us some screenshot with how did you configure the form?
  Could you please check the Spam too?

  Thanks!

  Best regards,
  Sandra

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  Web Dev

  • January 06, 2021 13:20

  We have more than one method to connect the form for lead notifications in Brizy Cloud?

  Of course, I checked the spam folder and I can say more. I have checked that the Brizy Cloud Amazon SMTP server stopped sending emails from notification@brizy.cloud to my email about 3 weeks ago.

  All Email forms stopped send emails about 3 weeks ago means that no changes were on site before 3 weeks and after. All worked then stopped!

  How long we will wait for custom SMTP settings in Brizy Cloud?

   

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  Sandra Prunici

  • January 08, 2021 13:42

  Hi,

  Could you please send us the URL link of the site where you received this inconvenience https://jmp.sh/NDj8G3w?

  Thanks!

  Best regards,
  Sandra 

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  Web Dev

  • January 08, 2021 13:56

  Hello, Sandra

  The url:

   Please delete this link

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  Sandra Prunici

  • January 12, 2021 10:58
  • Edited

  Hi,

  I'm sorry for the late response. We investigated the site you send us and we couldn't reproduce the issue you find. At the moment, our developers are checking the forms. When we will receive a notification from them, we will inform you too. Also, we find that not all form has activated the Notification and therefore isn't connected with a form integration or email. This is an example.

  Best regards,
  Sandra

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  Sandra Prunici

  • January 12, 2021 11:00
  • Edited

  Hi,

  We receive the notification from the team. After some tests, we found that the forms are working well. We tested the form with our emails and all seems to work fine. See here the result of our investigation.

  Pop-up in the header block - https://jmp.sh/3FUn6iX // email received - https://jmp.sh/JDMyPbQ
  pop-up in the second block - https://jmp.sh/kTdmLcj// email received https://jmp.sh/YI5jnnm
  pop-up in the 5th block - https://jmp.sh/6z9uQKi  // email received https://jmp.sh/vLccjE8
  pop-up in the 7th block - https://jmp.sh/qK8fLDy // email received https://jmp.sh/Xpv6g16
  in the last page - contact page - https://jmp.sh/FWj0h48 .

  Could you please check the same?

  Bes

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  Web Dev

  • January 12, 2021 12:42

  Hello, Sandra

  But no one test email comes to my email. I think my email is blacklisted by your Smtp server. I have checked MX logs and nothing from test emails was sent from notification@brizy.cloud to my mail.

  Additionally, I find bugs in Brizy Cloud forms for webdev team:

  1. When you move the site to another sub-account, email forms don't work after that and you cannot configure them (add email for lead notifications) to fix that you need to copy (duplicate) the form and configure it again then delete the old form with the glitch. I have found on the forum many have this issue. https://support.brizy.io/hc/user_images/_L9SbnRK7WSAuGK9xDOHRQ.png

  2. The From name field for lead notification settings. When you type Non-Latin for example Cyrillic in from name field, emails will not send. If you type a short name for example 6 letters long, you will receive an email but from name will be
  !?>;>< and not what you type.

  Any info about custom SMTP settings in Brizy Cloud?

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  Sandra Prunici

  • January 13, 2021 13:04

  Hi,

  We don't have a blacklist with emails. We suggest checking also the Spam folder. We checked forms that have been configured by you. We changed the email with us and started to check them by sending the test email. We found that all messages sent from your active forms are received on our emails. Therefore, all is working fine. Could you please try to check again? Also, please make sure that you check an active form that was configured. We found some forms that weren't configured and in this case, the emails will not be sent to any email.

  1 - Yes, on the duplicating or when you Save a block where is added a form, this form will not be configured and you have to configure it again. It is the right way of working. It was built in such a way to offer the ability to reset the previous form or to be able to connect it with another email of form integration.

  2 - Could you please send us an example with this inconvenience? Could you please send us a screenshot with did you complete the form and one with the Lead you receive on the email or Brizy Leads?

  Unfortunately, at the moment in Brizy Cloud isn't available the Custom SMTP option for connecting the form.

  Best regards,
  Sandra

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