Marketing integrations e-goi
The e-goi marketing integration is not working properly.
The e-goi fields that is auto generate is not going anywhere. The e-goi doesn´t keep that information. I already asked them but they say that is not their responsability because they didn't build the integration. Can you please help me?
Thank you!
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Hi,
Could you please check if you follow all these steps to connect the Brizy form with the e-goi integration https://support.brizy.io/hc/en-us/articles/360043958971-e-goi?
Do you have the latest version for Brizy Free 2.2.3 and Brizy Pro 2.2.0? If you temporary deactivate all external plugins (except Brizy Free and Pro) and activate a WP default theme, do you receive the same problem? Could you send us the URL link of the page where we can check the form with e-goi?
Thanks!
Best regards,
Sandra0 -
Hello Sandra!
Yes, I've checked all the process of the integration. It it working fine, I am getting the e-mail adresses in e-goi and the names. The thing that is not working properly are the fields that says auto generate. In the example that you sent me, the message you can not see the message field on e-goi.
The e-goi team says that the plugin has some issues and the auto generate field is not going anywhere, so they told me to contact you. They gave some options like other plugins. I would like to manage to have access to all the information with brizy. Can you please help me with this?
https://academia.mulheresaobra.pt
Thank you so much for your help.
Sofia0 -
Hi Sofia,
Thank you for all these details. We informed our developers regarding this issue and they will investigate a bit deeper. When we will receive a notification from them, we will inform you too. Please allow us a bit more time.
Thanks!
Best regards,
Sandra0
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