Website Images disappear whenever updating Brizy version

Ray Tse

• December 23, 2020 05:10

Hi,

Every time we update our version of Brizy, some images on our site seem to disappear. This is frustrating as we are required to reupload all the images again. Some images are saved but some are removed. 

 

Brizzy Version 2.2.3

Brizzy Pro Version 2.2.0

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  Alex

  • December 23, 2020 19:37

  Hi,

  Can we see this problem on your site now? If so, I will create a private ticket for you and we will look into it. But first, please confirm the problem exists now. Also, do you have any errors in the browser console?

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  Ray Tse

  • December 23, 2020 22:33

  Sure, please see our live site where the pictures have disappeared https://hairhunters.com.au/ (Brizy 2.2.3 + Brizy Pro 2.2.0) and our staging site which has not been updated https://hairhuntersst.wpengine.com/ (Brizy 2.1.5 + Brizy Pro 2.1.3) 

  The problem still exists and no errors in the browser console. Note we are using Amazon S3 bucket

  Yes, please create a private ticket and we can share login details to assist. 

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  Alex

  • December 24, 2020 16:41

  I have created a private ticket for you so please send your login details there and we will look into it. Thanks.

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