Contact forms not arriving by mail - only in leads

Matthias Breynaert

• December 22, 2020 18:56

Hi there

Running Brizy Free 2.2.3 and Pro 2.2.0 on https://dantasyfoils.com/en/.

There are some contact forms. I selected "Wordpress" as the sending option. 
Messages are delivered in the "Leads" menu within Brizy, but unfortunately, aren't arriving where they are supposed to. I also checked the spam box.

Could you see what I'm doing wrong?

Also, but this is less important, the Leads that I'm deleting, won't leave when I refresh the page.

Thank you.

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• 

  Sandra Prunici

  • December 23, 2020 11:43

  Hi,

  What is the email you used to receive the leads? Did you wait 1-3 minutes to receive the message? Some minutes ago, I complete the form and I didn't found any error in the Console and Network. See here. Could you please send us some screenshots with how did you configure the form? Did you try to use another email?

  Regarding the inconvenience with deleting Leads from Brizy -> Leads - unfortunately, I could reproduce this issue. See here.
  Could you please temporarily deactivate all external plugins (except Brizy Free and Pro) and activate a WP default theme? Did you receive the same problem with deleting the lead and receiving the lead on the email?

  Thanks!

  Best regards,
  Sandra

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