I cannot edit my Brizy Popups

Michael Lancto

• December 20, 2020 15:51

I have the Lifetime Brizy Pro WP plugin. I CAN edit my pages with 'Edit with Brizy" -- However, when I go into WP and click "Brizy" on the left-side menu and click "Brizy" then "Popups" -- I cannot "Edit with Brizy" with any of my existing popups. All I get is blank white screen. I have to create a NEW popup. See this 1 min video I made to show you:  https://screencast-o-matic.com/watch/cYlYok8g43  -- I have used MS Edge and Google Chrome and I have cleared the Cookies, Cache and History in both and it still does not allow me to "Edit with Brizy" -- how can I fix this?? Thank you

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  Sandra Prunici

  • December 21, 2020 15:07

  Hi,

  Thank you for reporting this issue, for your warm words regarding Brizy and for this video that illustrate the problem you encounter.

  It is a strange issue, we didn't encounter it before. Could you please make some basic checks? Do you have the latest updates for Brizy Free 2.2.3 and Brizy Pro 2.2.0? If you temporary deactivate all external plugins (except Brizy Free and Pro) and activate a WP default theme do you receive the same problem?

  Thanks!

  Best regards,
  Sandra

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  Michael Lancto

  • December 21, 2020 15:24

  Yes, my plugins have been Brizy Free 2.2.3 and Brizy Pro 2.2.0 since before I wrote you about this issue.

  Yes, I deactivated all plugins except Brizy Free 2.2.3 and Brizy Pro 2.2.0 - and I have the same problem with both MS Edge and Google Chrome.

  Yes, I have the default theme, I never changed it.

  I look forward to your assistance and reply. If you fix it, please tell me what was wrong and how I can avoid this issue in the future. 

  Thank you. I love Brizy Pro Lifetime

  Michael Lancto

   

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  Sandra Prunici

  • December 22, 2020 08:48

  Hi Michael,

  Could you please update the PHP version and the WordPress? Let us know with any updates regarding this problem.

  Thanks!

  Best regards,
  Sandra

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  Michael Lancto

  • December 22, 2020 16:19

  Hi Sandra .. I updated WordPress to the highest level I can, which is version 5.6 - I have updated the PHP to version 7.4.13 and you can check this with https://savemoney911.com/phpinfo.php (version # is at the top of page) - And I disabled all the plugins except for Brizy Free 2.2.3 and Brizy Pro 2.2.0 - and I still get the blank screen when I try to "Edit with Brizy" any of my existing popups.

  Please help. I'm sure when you log into my account, you get the same problem.

  Thank you
  Michael

   

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  Sandra Prunici

  • December 23, 2020 08:30

  Hi,

  Thank you for these details. I share your WP credentials and all these details to our team to continue the investigation. I created a private ticket on this request. You had to receive a notification regarding this on email. When we have a notification regarding this issue or need to ask some supplementary questions, we will get in touch with you in that private ticket.

  Thanks!

   

  Best regards,
  Sandra

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