Website is down

Nicandro Mendoza Mireles

• December 20, 2020 09:49
• Edited

My website has been down for a few days. I contacted my web hosting service and they informed me it was an issue with my brizy plugin. Is there a solution and what do I need to do? I need my website to be up.

 

My web host is Bluehost.

0

• 

  Sandra Prunici

  • December 21, 2020 13:46

  Hi,

  Could you please give us more details regarding the problem you encounter? When did you encounter this problem? How it is manifesting? Could you send us a screenshot with this issue? What was your previous action before appearing this issue? Do you have the latest versions for Brizy Free 2.2.3 and Brizy Pro 2.2.0?

  Thanks!

  Best regards,
  Sandra

  0
• 

  Nicandro Mendoza Mireles

  • December 28, 2020 08:41

  Hello Sandra,

  My Brizy plug-ins are up to date with the versions you listed. I was simply working on my website and one day I noticed that it would not load. This happened a few weeks ago now. Basically the sites continuously loads and never comes up. It is just a blank page.

  0
• 

  Sandra Prunici

  • December 28, 2020 15:45

  Hi,

  Thank you for reporting this!
  I created a private ticket on this request. You had to receive a notification regarding this on email. Could you send to us in that private message the WP and FTP credentials to this site?

  Thanks!

   

  Best regards,
  Sandra

  0

Please sign in to leave a comment.