Hero Slider Text Error

Odysys Production

• January 18, 2021 19:08
• Edited

This is occurring on a new live site www.crawfishhaven.net

Is this a layer (z-index) issue? I checked the settings and they look normal.

As I mentioned I tried a few things:

1.  Removing animations

2. Turning slider off and on

3. Recreating the blocks

PLEASE NOTE: This error occurs only on mobile view (not Brizy preview) and is on the 2nd, 3rd, 4th, etc.. images. The 1st one appears normal. 

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  Odysys Production

  • December 18, 2020 02:40

  

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  Sandra Prunici

  • December 18, 2020 14:08

  Hi Kent,

  Thank you for these details. We checked the site on the Android and iOS phone and encounter that this problem happens only in the iOS phones. Could you please make some basic checks? Do you have the latest updates for Brizy Free 2.2.3 and Brizy Pro 2.2.0? If you temporary deactivate all external plugins (except Brizy Free and Pro) and activate a WP default theme, do you receive the same problem?

  Thanks!

  Best regards,
  Sandra

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  Odysys Production

  • December 21, 2020 21:31

  Yes, this does have the latest Brizy versions for both free and Pro. I did try deactivating plugins and same issue.

  I have turned off the slider for mobile until we are able to get this resolved since the site is live.

  This is also occurring on a similar design, but again not on all of the slides just the second. If I try to delete and recreate I get the same error. - http://odysys-divide.flywheelsites.com,

   

   

   

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  Sandra Prunici

  • December 22, 2020 13:45

  Hi,

  Thank you for your reply. Could you please try one more suggestion? Could you please go to this column https://jmp.sh/mvgmnDV where you added the white background and added all these elements and set the z-index with 0 value? After this go to each element from inside the column and set them with 20 value for z-index? See here how you have to do. Repeat the same steps for all slides. Is this helped you?

  Thanks!

  Best regards,
  Sandra

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  Odysys Production

  • December 28, 2020 16:48

  I updated the x-index for all slides, still showing for mobile in ios. Tried Incognito/ flushing cache as well.

  Let me know the next steps to resolve this. 

   

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  Odysys Production

  • January 06, 2021 20:18

  Checking back on this. Please advise.

  It's important this is resolved for both sites, but especially for http://odysys-divide.flywheelsites.com/ as it is a layout demo we use as a blueprint for client site designs.

  Happening for this site as well in ios http://washingtonwoodlandestate.flywheelsites.com/

   

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  Sandra Prunici

  • January 21, 2021 15:26

  Hi Kent,

  I'm sorry for my late response. I want to inform you that we are investigating this behaviour. Our developer is still investigating it. When we will receive a notification from them, we will inform you too.

  Thanks!

  Best regards,
  Sandra

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  Odysys Production

  • February 05, 2021 00:59

  Hi Sandra, 

  Thank you for the update. 

  We are also investigating, as this is happening on more and more sites. Please keep us informed. 

   

   

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  Odysys Production

  • February 05, 2021 01:06

  Please note: I am reviewing all of our sites, and noticed a site running this design on Brizy 2.1.5 and Brizy Pro 2.1.3 is not experiencing the issue. 

  https://www.sedonaviewsbb.com/

   

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  Sandra Prunici

  • February 05, 2021 14:09

  Hi,

  Thank you for this update! We will take it into consideration.

  Best regards,
  Sandra

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