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Can not use embed in the cloud version

Kevin Cook
  • Edited

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Comments

18 comments

Date Votes
  • Kevin Cook

    Filled this out multiple times.

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  • Kevin Cook

    Have already checked SPAM.

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  • Sandra Prunici

    Hi Kevin,

    You receive this inconvenience because your account isn't validated. Could you please send us the email of your Brizy account? We will try to validate it manually.

    Thanks!

    Best regards,
    Sandra

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  • Kevin Cook

    As mentioned above, I had already done that before asking for help.

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  • Sandra Prunici

    Hi,

    I'm sorry for the question but could you now add the embed code into the project? If you still can't do this, this means that you have not validated the account. If you will send us the email of the Brizy account, we will be able to validate your account manually. If you don't want to make it public, let us know and we will delete it before approving your message.

    Best regards,
    Sandra

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  • Kevin Cook

    Please, How Much Longer? I have done what you asked, multiple times. Please fix this issue.

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  • Sandra Prunici

    Hi Kevin,

    We didn't receive a message with the email of your Brizy account. Could you please send it here? We will delete it before approving your message.

    Thanks!

    Best regards,
    Sandra

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  • Kevin Cook

    Hello.

    Its been 2 weeks and still No Resolution, I've done everything that I can do as a user, it is up to you, please help.

    We have sent multiple emails back and forth, so you have proof of who I am.

    This is not a free account, so I would appreciate some support, I'm sorry I really feel like I have been abandoned here.

    You keep asking me to do things I have told you I have done before you even asked.

    This is clearly a glitch, but its easily resolved by manually approving me.

    Please Help. Thanks.

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  • Kevin Cook

    HELP...

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  • Sandra Prunici

    Hi Kevin,

    I want to help you but in this period of 2 weeks, we didn't receive any message from you with your email of the Brizy account. See here our last messages. If you send them to the noreply@... we don't receive these emails. They are sent to spam.
    Please send us here the email of your Brizy account and we will validate it. Or could you please confirm is this is your email of the Brizy account, kev***@dri***om?

    Thanks!

    Best regards,
    Sandra

    1
  • Kevin Cook
    • Edited

    I keep saying, i am using your system to email you and you keep replying.

    I am very confused as to where I need to email you at.

    Your email address in the emails from you show up as brizy support, one has to click to find out where its no reply.

    You keep sending me emails to this account. 

    NO ITS NOT , please review the system records, that was changed 2+ weeks ago, it is  as my login for this forum reflects and my dashboard too.

    Please send us here the email of your Brizy account and we will validate it. How? The form does not work. this method does not count. the support email is no reply.

    How do I send you and email, I see no form in support other than this https://www.brizy.cloud/ do I send you an email?

    Go main site? ?

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  • Sandra Prunici

    Hi Kevin,

    We write you to this email because from this email you created the post and from this email, you send us the replied. We don't have another post from you from your second email.

    Also, I want to inform you that we validated your account. Could you please check it? For checking, please sing-out from Brizy Cloud account, clean the browser cache, sign in back to your Brizy Cloud account and check if all is working fine.

    Best regards,
    Sandra

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  • Kevin Cook

    It works now. Thank You.

    So this should have been done weeks ago:

    I had stated that I sent the email thru the settings page

    I stated it did not work.

    I stated in an email response that I had changed the email after that to den****@ and that did not go thru. But since you don't use emails...

    This is another flaw in the system, if you email me I should be able you email you back, countless other support systems. This is point where this dragged on and on.

    I also feel like I was told to email you but was not given any way to do this. There is no mention of an contact email on the cloud site or the forum???

    It takes no less than 10 clicks to get into the support forum and that's if you save the log in information.

    The support system and the dashboard do not sync completely. I posted, with ke**@ and then changed the email to de**@ then that changed the login for both the dashboard and support forum. No reason for me to assume it did not update the actual forum post.

    I Love this Cloud product, but the support system is lacking.

    I understand time issues, cost issues, workloads, on a developing product, but this could have been solved by a system that does use emails and a simple verification of account information.

    Thank You

     

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  • Sandra Prunici

    Hi,

    Great to know that all is working fine. Thank you for confirming this to us. Also, thank you for the feedback, we appreciate it.  
    For the future productivity in the Support Forum, please check the email of the account you log-in to write the message or reply. Also, here on the forum, we have to approve all messages and posts before to make them public. When approving a message, we can delete some details from the user's message such as images, URL links, videos, emails and all other details that the user doesn't want to make them public. Therefore, if you don't want to make some details public, let us know and we will delete this aspect. For example, this post. Here, the user asks us to not make public the video and before approving the message we deleted the video. As you can see you can't see the video link, the user sends us.

    Best regards,
    Sandra

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  • Kevin Cook

    For the future productivity in the Support Forum, please check the email of the account you log-in to write the message or reply. I Did, but you did not check or your system it failed to change it appropriately since my user name for the post was changed properly. This is something that should be addressed by you all as quickly as possible because it is a major issue.

    Also, here on the forum, we have to approve all messages and posts before to make them public. When approving a message, we can delete some details from the user's message such as images, URL links, videos, emails and all other details that the user doesn't want to make them public. Not sure what this has to do with me or anything I did.

    Therefore, if you don't want to make some details public, let us know and we will delete this aspect. Not sure what this has to do with me or anything I did.

    For example, this post. Here, the user asks us to not make public the video and before approving the message we deleted the video. As you can see you can't see the video link, the user sends us. Not sure what this has to do with me or anything I did.

    Again, Bottom line, system failed to Approve the original user name, the system allowed the username to be change and still did not approve. Everything was out of the users hands and the system failed to update itself and either you all have no means to check this, like you should, or you did not check it, like you should. Being a a Technical Support Person, I am really do not like to be blamed when I did my part as well as I allowed to. Had the system taken emails this would have been resolved Immediately.

    Thank You.

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  • Sandra Prunici
    • Edited

    Hi,

    In this post, I asked you several times to send us the email of the Brizy account you needed to be validated and you won't send us it because you didn't want to make it public, even if I assured you the privacy of your data. For this reason, I told you all these details about the deleting details you may don't want to make public. 
    I'm sorry for this situation and thank you for all your feedback. It is important for us and we appreciate it, will make efforts to investigate it as soon as possible.

    Best regards,
    Sandra

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  • Kevin Cook

    Please review the post, you told me to email you and I told you I did not know how other than to use the form in the settings and that did not work, thus the reason I was here. I never said I would not I said I could not. Any attempts to cover up my email were following your suit. I tried replying to your noreply emails thinking maybe you meant you were going to check the spam folder. It was not till I took upon myself to contact via the main brizy site that the issue was resolved. I'm sorry you feel the need to keep blaming me, you win, you did a great job, please close the ticket.

    Thanks

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  • Sandra Prunici

    Hi Kevin,

    I would not like to open a dispute here because you will feel that I blame you, in situation when I try to clarify this case. Therefore, I want to say that it is great that your account is now validated and all is working fine now.
    Let us know if we can help you with something else.

    Best regards,
    Sandra

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