Themefuse Philantropy Theme

Promologica

• December 17, 2020 10:11

I'm a customer of themefuse.com. I purchased a version of Philantropy on Themeforest and have my proof of purchase and license details. What can I do for mintain my theme up to date and have a 2 Year free Brizy PRO ?  Thank you.

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  Sandra Prunici

  • December 18, 2020 08:01

  Hi,

  Unfortunately, for ThemeFuse themes we stopped the support since March 1, 2020. Therefore we will not offer support and updates for Themefuse theme. But for you as a ThemeFuse user, we can offer access for 2 years for Brizy Pro features and updates. For this, we will need the email of the ThemeFuse account and the email of the Brizy account. These details you can send us there and if you want we can delete them before approving your message.

  Best regards,
  Sandra

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  Promologica

  • December 22, 2020 11:54

  Hello Sandra. Thank you for your answer. I bought the theme on themeforest and I'm not sure I understand what data you need to go on. Thank you for your support

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  Sandra Prunici

  • December 22, 2020 15:46

  Hi,

  If you have bought the Themefuse theme, therefore you should have the ThemeFuse account from where you accessed the ThemeFuse themes. We need the email of this account or the email with which you bought the Themefuse account. We nee this information to check you in the ThemeFuse list and for approving you.
  Also, we need the email of the Brizy account to add there the Brizy Pro license. If you don't have a Brizy account, please create one here and send us the email of your Brizy account.

  Best regards,
  Sandra

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  Promologica

  • December 22, 2020 18:48

  Ok, my Brizy account is *** and the account for themefuse theme shoould be ***. Also I want to ask you to do not publish these account info. Thanks for your support

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  Sandra Prunici

  • December 23, 2020 11:05

  Hi,

  Thank you for these details. I already send them to our manager to check them. When we will receive the confirmation, we will inform you too.

  Thanks!

  Best regards,
  Sandra

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  Sandra Prunici

  • December 23, 2020 12:01

  Hi,

  We already added in your Brizy account, the license for 2 years for using Brizy Pro.
  Let us know if we can help you with something else.

  Best regards,
  Sandra

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  Promologica

  • December 23, 2020 13:51

  Thank you so much for support

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  Sandra Prunici

  • December 23, 2020 15:11

  Thank you too!
  We wish you happy holidays!

  Best regards,
  Sandra

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