Contact form submission stopped working - loss of emails

Zoe Murphy

• December 17, 2020 09:32

or the past month for some reason our contact for has not been sending emails through.  It seemed odd when we weren't getting any enquiries. The last email received was on the 18th of Nov that I can see in the "leads" section of Brizy.  We have had people contact since to say that they send us an enquiry through our website in the last couple of weeks but did not get a response.  We never received these messages.  Is there anywhere else in Wordpress that I can get/download these messages from that have been sent in the last month?  

Many thanks,

Zoe

 

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  Sandra Prunici

  • December 18, 2020 07:56

  Hi,

  Could you please give us some details about this inconvenience? How did you connect the form? What integration did you use? Could you send us a link of a page where we can test this problem?
  Did you check the Brizy Leads? Are there stored the leads? normally, if the form has some problems and the lead aren't send in the email or account, or even if the visitors receive the error message, the message is saved in the Brizy Leads. If the message wasn't saved in the Brizy -> Leads, this means that there can be some server/hosting problems.

  Best regards,
  Sandra

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  Zoe Murphy

  • December 18, 2020 10:51

  Thanks Sandra. 

  We have got it working again now but it just appears that any emails sent in the last month have not been received for some strange reason.  And they have not been stored in Brizy leads, which is why I was wondering if there is anywhere else that they may be held? But from what you have said then it sounds like if they arent in this folder then sadly we cannot access them and they are lost, is this right? 

  Kind regards,

  Zoe

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  Sandra Prunici

  • December 18, 2020 15:24

  Hi,

  Great to know that you solve the problem with the Contact form and now they are working fine. Could I ask you what was the problem?
  I'm sorry to say but if the messages weren't saved in the Brizy Leads, they can't be recovered. 
  Let us know if we can help you with something else.

  Best regards,
  Sandra

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