Brizy edit page stays in loading

Carlos Aramburo

• December 13, 2020 22:33

I need help. The brizy edit page stays in the loading and its not my internet speed, the host did all they could to try and fix it, plug ins were deactivated and reactivated, and cached the site... everything... I need help please. :( Yesterday we launched a new product and then this happens. I have brizy pro

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  Carlos Aramburo

  • December 14, 2020 16:16

  I am having issues with brizy. I have pro. We launched a new ip yesterday and the issue with not being able to edit pages hindered our launch.
  
  

  We have contacted our host and they did everything in their power to fix the issue.

  I have deactivated and reactivated plug ins

  I have cleared Cache

  I have tried a different device and attempted to edit the pages but to no avail

  My host checked if it was a update to php needed.

  I have optimized the images

  I have also deleted plug ins not in use

  I have run out of ideas and need help. We need to be able to edit pages. This issue is recent and only started a 2-3 days ago.
  
  

  I even checked on other forums in the community support to see if anyone else had the issue, but it usually ends with someone asking to address it privately or it the thread goes dry... 

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  Carlos Aramburo

  • December 14, 2020 16:16

  

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  Sandra Prunici

  • December 14, 2020 16:58

  Hi Carlos,

  Thank you for all these details.

  I have created a private ticket on this request. You had to receive a notification regarding this on email. Could you send to us in that private message the WP credentials to this site? We want to check this issue.

  Thanks!

   

  Best regards,
  Sandra

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  Carlos Aramburo

  • December 14, 2020 17:33

  Yes I will. Thank you so much! 

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  Carlos Aramburo

  • December 14, 2020 17:44

  I replied, but I have a few questions in regards to the details needed. I sent it via email

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  Sandra Prunici

  • December 15, 2020 08:39

  Hi,

  Thank you for the WP credentials. I was informed that your credentials are received by our team and we will investigate the problem you encounter. Please allow us a bit more time.

  Thanks!

  Best regards,
  Sandra

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  Jod Cristobal

  • June 04, 2021 01:01

  Hi, I'm having the same exact problem with our site. Can someone help me, please. Much appreciated!

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  Permanently deleted user

  • June 04, 2021 08:46

  Hi Jod,

  Thank you for your message.

  I created a private ticket on this request. You had to receive a notification regarding this by email. Could you send to us in that private message the WP credentials to this site? We will check this problem from the dashboard.

  Best regards,

  Nelea.

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  Jod Cristobal

  • June 04, 2021 09:18

  Message Sent. Thank you very much!

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  Permanently deleted user

  • June 04, 2021 09:27

  Hi Jod,

  Thank you for your confirmation!

  Have a nice day.

  Nelea.

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  Jod Cristobal

  • June 04, 2021 09:33

  Thanks Nelea, I hope we can fix the problem. 

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  Mohammed Saadi

  • July 15, 2023 12:07

  I am having the same issue 

   

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  Ariel H.

  • July 17, 2023 09:20

  Hi Mohammed,

  I have replied to you on this support thread.
  https://support.brizy.io/hc/en-us/community/posts/12514516514450

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