Website not working

Aisling Healy

• December 13, 2020 14:36

Hello my website is not working for the public to use and saying it's not safe to click. 

Please can you resolve asap website aislinghealycoaching.com

Thanks, 

Aisling

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  Alex

  • December 14, 2020 23:55

  Hi Aisling,

  I just checked your website and the SSL is installed: https://jmp.sh/xMo3fNZ

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  Aisling Healy

  • December 15, 2020 17:34

  Hi Alex, 

  It wasn't working for 2 days. My website is vital for my business and I had shared links with potential clients who I learned weren't able to view the information. Can you confirm what has been put in place to ensure this won't happen again? 

  
  Thanks, 

  
  Aisling

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  Alex

  • December 16, 2020 21:16

  Hi,

  Did you recently add a custom domain, or did the problem appear in a domain that had SSL installed for some time? The thing is, when you add a new domain with new records, it takes up to 24 hours for SSL to install and propagate until your users see the secure connection. So if you've recently added a custom domain, then this is normal behavior. Here you can find more out: https://support.brizy.io/hc/en-us/articles/360042190411-Free-SSL-included

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  Aisling Healy

  • December 18, 2020 12:55

  Hi Alex, 

  I did not add a new domain at the time. The problem occurred before I deleted the domain and re-installed the same domain (steps I took in order to try resolve the problem myself). Why was the SSL removed and why did this problem occur originally? 

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  Alex

  • December 18, 2020 18:52

  Unfortunately, I can't know that. I will ask a dev to check your project logs but we will have an answer on Monday or Tuesday.

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