Error message: "Unable to insert block. Please try again or contact support"

Jekaterina Aru

• December 12, 2020 21:58
• Edited

1.Wanted to add a block that was saved on another site, and synchronized it via the cloud. Each time I click on the block/layout that I want to add, I am getting this error message: "Unable to insert block. Please try again or contact support". Please see the screenshot attached.

 

2. Also wanted to confirm if "Yamen" theme is compatible with Brizy?

 

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  Jekaterina Aru

  • December 13, 2020 12:47

  Changed theme to Astra (one of the recommended themes by Brizy), still the same error message as above. Could you please look into this issue further?

  Also, both websites (the one I originally created these blocks and the one that I need to copy the blocks to) have up to date Brizy/Brizy Pro and up to date Astra

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  Alex

  • December 14, 2020 23:05

  Hi,

  I have created a private ticket for you so please send your login details there and we will look into it. Thanks.

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  Ben Jezza

  • January 13, 2021 04:22
  • Edited

  Hi,

  I didn't want to start a new thread, however, I am having this issue also. I have created the page in Brizy cloud and have saved and synced to WordPress. When I try to add the block in WordPress, I'm getting "Unable to insert block. Please try again or contact support" message.

  I have the updated WordPress, Brizy plugins and Astra theme on Brizy Pro.

  Thanks in advance!

  Nb. I am able to add some blocks, and these have a green tick on them in the wordpress saved blocks section. The rest have a blue sync icon on them - these I cannot add.

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  Alex

  • January 13, 2021 21:41

  Hi,

  thanks for all the checks you made related to plugins, updates, and so on. I have created a private ticket for you so please send your login details there and we will look into it. Thanks.

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  Angry Ventures Unipessoal Lda

  • January 14, 2021 10:28

  I have the same problem, but to add a layout that was saved on another website and was synchronized via the cloud. Each time I click on the layout that I want to add, I am getting this error message: "Unable to insert layout. Please try again or contact support". Please see the screenshot attached (the one with the green symbol works, the other do not work).

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  Alex

  • January 15, 2021 11:42

  Hi,

  I have created a private ticket for you so please send your login details there and we will look into it. Thanks.

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  Jose Luquin

  • February 10, 2021 21:04

  Hi Brizy team.
  
  I'm also joining this thread since I'm experiencing the same problem.
  
  We created a series of pages for an online catalog (https://aduv2.brizy.site/) that uses the same style layout.

  Previously we were able to use the same layout when building the pages showed here (https://adu269.brizy.site/).

  Now that our Rendering team is ready with new assets to load into the new catalog pages we notice that we weren't able to load the pre-saved layout to continue to create a series of new pages. 
  
  Would you guys please advise and help guide us on how to solve this error, so we can be able to create the next set of pages.

   

  Cheers! 
  Jose Luquin / MKT Director

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  Alex

  • February 11, 2021 20:51
  • Edited

  Hi,

  can you please check it now?. From what I know today some work has been done in this regard and it should work now.

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  Jacek Bacz

  • February 22, 2021 22:19

  I have the same problem today, eleven days later.

  Fresh browser, cleared cash.

  Brizy cloud PRO.

  Trying to load a saved layout/block into a new project.

  Please help.

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  Alex

  • February 24, 2021 16:42

  Hi,

  This problem exists in Brizy Cloud and we have already fixed it. We will make an update with this fix in the coming days. Sorry for the created inconvenience.

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  Jacek Bacz

  • February 24, 2021 16:48

  Thank you. Please let me know when the update is out.

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  Natalia Chitoroaga

  • February 25, 2021 10:55

  Hello Everyone!

  We just released a new Brizy version for our Cloud builder for this fix. 

  Please, clear the browser cache before opening the Brizy project.

   

  Thank you all for your patience! 

  All the best to all of you!

   

  Regards, Natalia

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  Piotr Rewucki

  • August 06, 2022 07:54
  • Edited

  I have this issue now with popup... Brizy cloud

  

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  KC George

  • August 08, 2022 06:55

  Hi Piotr,

  Can you please mention the URL of your website project where you are facing this issue? 

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  Piotr Rewucki

  • August 08, 2022 10:37

  Sure, here it is:

  https://raspberry12839452.brizy.site/oferta

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  Permanently deleted user

  • August 08, 2022 14:13

  Hi Piotr,

  Thanks for the feedback, I really appreciate it.

  We could reproduce this problem. I will create an internal issue and our developers will investigate how we can solve this problem as soon as possible. Thank you for your patience and for reporting to us.

  We are sorry for this inconvenience.

  Best regards, Nelea.

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  Natalia Chitoroaga

  • August 16, 2022 11:11

  Hello Piotr,

  My name is Natalia, Brizy technical team.

  I want to inform you that we fixed the pop-up issue in the cloud builder. This fix is added in the a new version that we released a couple of minutes ago.

   

  Let us know if you have any other questions.

  Regards, Natalia 

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  Piotr Rewucki

  • August 16, 2022 11:41

  Thank you for this quickly done fix.

  Since I am using cloud builder with this project I don't need to download anything right? It just should work now?

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  Permanently deleted user

  • August 16, 2022 12:12

  Hi Piotr,

  Yes, you are right, you don't need to download anything.

  Best regards, Nelea.

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