Brizy Pro not working

Clarinda Bui

• December 08, 2020 03:57

Hello, 2 days ago everything was working fine. Then today I decide to work on my website and it looks find on the editor but on live preview it's just a blank white screen. I deactivated all my plug-ins and reactivate them one by one to see which one was making it all white, and it was the Brizy pro ;'( Im sad i need all those functions but I can't use them because my whole site just turns into a white screen everytime I re-activate my pro plugin.

1

• 

  Alex

  • December 08, 2020 21:16

  Hi,

  can you please confirm you have this issue with the latest Brizy versions - Free 2.2.1. and PRO 2.2.0? Also, do you have any errors in the browser console?

  0
• 

  Clarinda Bui

  • December 09, 2020 01:48

  That is correct, I have the latest Brizy versions, 2.2.1 and PRO 2.2.0 // and no errors in the browser console, just a white screen

  0
• 

  Clarinda Bui

  • December 10, 2020 02:10
  • Edited

  now it's saying this.. after I updated to the new WordPress, and the free version of Brizy is now 2.2.2

  

  0
• 

  Alex

  • December 10, 2020 12:09

  Hi,

  The latest Free version is 2.2.3. Do you have access to the dashboard to update the plugin? Or because of errors you can't access the dashboard? If you can't update the plugin from the dashboard try to delete it and then re-install the plugin manually through FTP: https://www.wpbeginner.com/beginners-guide/how-to-manually-update-wordpress-plugins-via-ftp/

  0
• 

  Clarinda Bui

  • December 10, 2020 18:51

  I have installed the latest free version 2.2.3. Still the same error i'm getting.

  I can access everything, only when I activate the pro that it gives me this message. If i de-activate then the site works again.

  1
• 

  Alex

  • December 11, 2020 21:37

  Hi,

  may I know which version of PHP you have? Also, the last thing before switching to the private ticket and inspecting the problem on your dashboard: can you please delete the Brizy folder via FTP and then reinstall the latest version from your Brizy account?

  0
• 

  Ralf Bernert

  • February 20, 2021 10:58

  Hi Alex, now using Brizy 2.28 and Pro 2.2.5 and the error message looks like this:

  Fatal error: Uncaught Error: Call to undefined function rwmb_get_registry()
  in /usr/www/users/exclusex/wp-content/plugins/brizy-pro-4/content/providers/metabox.php on line 11

   

  For weeks I contacted your team. They wrote me that they are looking for a solution. Nothing happens. Sorry, but I have to use the Pro.

   

  Regards

   

  Ralf 

  0
• 

  Alex

  • February 23, 2021 20:11

  Hi Ralf,

  sorry for not getting back to you sooner. It seems that your ticket was automatically closed due to a period of inactivity and got lost in the list of those resolved. We will create a follow-up to that ticket and get back to you with a private message. 

  0

Please sign in to leave a comment.