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Email notification Brizy Cloud not working

Comments

9 comments

  • Alex

    Hi,

    Did you check this with different emails? Do you have an email with a custom domain or is it a well-known one like gmail / yahoo?

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  • Matthias Hamm

    Yes, I tried it with Outlook & Gmail. 

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  • Alex

    We have an internal issue for the other issue with the sync message in progress, and we'll check this in your project as well.

    I will come back with an update when I have a response from devs. Sorry for the created inconvenience. 

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  • Alex

    Hi,

    we checked one of your projects but it looks like you didn't set up the Email Notification: https://jumpshare.com/v/ZQHaFk8mFCRd9tzL3Bnv Here's an article about this: https://support.brizy.io/hc/en-us/articles/360043383792-Email-Notification Also, please pay attention to the field type because I saw that for Email you added a text field https://jumpshare.com/v/p0XphonjBMMFOQWwlaih

     
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  • Matthias Hamm

    Lol thats not even the right account you're looking at. I'm talking about: aptagen.brizy.site.

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  • Matthias Hamm

    Also, there's a loading glitch:

    for drrenovationsandrestorations.com

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  • Henrik Hansen

    Hey Alex,

    It doesn't work!

    The form  never fires. Why not having an ability to send a test message?

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  • Alex

    Hi Matthias,

    we checked the form on aptagen.brizy.site and works well: https://jumpshare.com/v/lxyEM8m7hzLQr1qz5oG2  I noticed that you added a custom template for that form. Do you have the same problem in another form where you have the default Brizy settings?

    Regarding the drrenovationsandrestorations.com: I confirm that there is a problem. I have created an internal issue and one of our developers will fix this as soon as possible. I will come back with a message when I have an update.

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  • Alex

    Hi @Henrik Hansen,

    Please send us a link to your project and we will look into it. But, first please make sure you've set up correctly Email Notification: https://support.brizy.io/hc/en-us/articles/360043383792-Email-Notification

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