Email notification Brizy Cloud not working

Matthias Hamm

• December 08, 2020 19:09

Email notification not working on CLoud right now. I've tried multiple emails and checked spam in all and there are no emails coming from you. Please fix this asap.

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  Alex

  • December 09, 2020 14:09

  Hi,

  Did you check this with different emails? Do you have an email with a custom domain or is it a well-known one like gmail / yahoo?

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  Matthias Hamm

  • December 14, 2020 03:43

  Yes, I tried it with Outlook & Gmail. 

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  Alex

  • December 15, 2020 21:38

  We have an internal issue for the other issue with the sync message in progress, and we'll check this in your project as well.

  I will come back with an update when I have a response from devs. Sorry for the created inconvenience. 

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  Alex

  • December 18, 2020 18:59

  Hi,

  we checked one of your projects but it looks like you didn't set up the Email Notification: https://jumpshare.com/v/ZQHaFk8mFCRd9tzL3Bnv Here's an article about this: https://support.brizy.io/hc/en-us/articles/360043383792-Email-Notification Also, please pay attention to the field type because I saw that for Email you added a text field https://jumpshare.com/v/p0XphonjBMMFOQWwlaih

   

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  Matthias Hamm

  • December 18, 2020 19:19

  Lol thats not even the right account you're looking at. I'm talking about: aptagen.brizy.site.

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  Matthias Hamm

  • December 18, 2020 19:25

  Also, there's a loading glitch:

  for drrenovationsandrestorations.com

  

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  Henrik Hansen

  • December 20, 2020 13:32
  • Edited

  Hey Alex,

  It doesn't work!
  
  The form  never fires. Why not having an ability to send a test message?

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  Alex

  • December 21, 2020 18:14
  • Edited

  Hi Matthias,

  we checked the form on aptagen.brizy.site and works well: https://jumpshare.com/v/lxyEM8m7hzLQr1qz5oG2  I noticed that you added a custom template for that form. Do you have the same problem in another form where you have the default Brizy settings?

  Regarding the drrenovationsandrestorations.com: I confirm that there is a problem. I have created an internal issue and one of our developers will fix this as soon as possible. I will come back with a message when I have an update.

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  Alex

  • December 21, 2020 18:16

  Hi @Henrik Hansen,

  Please send us a link to your project and we will look into it. But, first please make sure you've set up correctly Email Notification: https://support.brizy.io/hc/en-us/articles/360043383792-Email-Notification

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