Accidental Subscription from Wrong Account

James Julius Devereux

• December 06, 2020 03:44

Hello,

I started building my Brizy.cloud project on one email address and then I upgraded to PRO using a different email address. Now I can't continue working on the project from the old email address because my new account has no projects. 

I believe you need to work on your UI/UX here because the flow was confusing - I was already logged into the first account when I upgraded. I didn't realize I'd entered a different email address.

To be clear, I still want to keep using your service but I want to upgrade on the old email address not the new one. Therefore please refund my pro subscription for the email address devereuxjj@gmail.com

I am going to then upgrade from my old email (freewaytofluency@gmail.com)

Thank you.

Best wishes,

James

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  Sandra Prunici

  • December 07, 2020 16:18

  Hi James,

  If you agree and want, we can migrate the Pro subscription from the devereuxjj@gmail.com to the freewaytofluency@gmail.com account but for this, we want to ask if you agree with this. Waiting for your response.

  Thanks!

  Best regards,
  Sandra

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  James Julius Devereux

  • December 08, 2020 06:30

  Hi Sandra,

   

  I have already upgraded my account on freewaytofluency@gmail.com so it's too late. Could you please refund my pro purchase for devereuxjj@gmail.com as this was the mistake?

   

  Thank you.

   

  James

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  Alex Swrtz

  • June 17, 2021 02:33

  Hello I have the same issue.

  Can you please migrate plan from ***  to ***?

  I confirm, thank you.

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  Sandra Prunici

  • June 17, 2021 12:19

  Hi,

  Thank you for all these details. We already moved the license from your 1st account to the 2nd one. Could you please check and confirm if all is fine now?

  Best regards,
  Sandra

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  Sachin Ellcock

  • October 19, 2023 05:02

  Hi I have the same issue as well.

  Subscription is active on ellc...........@gmail.com instead of sach......@outlook.com

  Can you switch the subscription so I can send live the website I built? 

  Similar to the original post creator I would have started the upgrade on one account and somewhere in the process my Gmail was switched in.

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  KC George

  • October 20, 2023 04:33

  Hi Sachin,

  We have transferred your Personal Cloud subscription from your Brizy Cloud account ellco............@gmail.com to sach............@outlook.com

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