Issue being reported by Wordpress

S R Savoor

• December 08, 2020 14:53

Hi. We have Brizy in active use and Wordpress regularly reports the following error that is linked to Brizy.

We need some help please.

When seeking help with this issue, you may be asked for some of the following information:
WordPress version 5.5.3
Current theme: The Core Child (version 1.0)
Current plugin: Brizy (version 2.1.5)
PHP version 7.3.23

 

Error Details
=============
An error of type E_ERROR was caused in line 267 of the file /home/theones0/public_html/wp-content/plugins/brizy/admin/cloud/client.php. Error message: Uncaught Exception: Internal Server Error in /home/theones0/public_html/wp-content/plugins/brizy/admin/cloud/client.php:267
Stack trace:
#0 /home/theones0/public_html/wp-content/plugins/brizy/admin/cloud.php(120): Brizy_Admin_Cloud_Client->getCloudEditorVersions()
#1 /home/theones0/public_html/wp-includes/class-wp-hook.php(287): Brizy_Admin_Cloud->initializeActions('')
#2 /home/theones0/public_html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array)
#3 /home/theones0/public_html/wp-includes/plugin.php(478): WP_Hook->do_action(Array)
#4 /home/theones0/public_html/wp-settings.php(568): do_action('wp_loaded')
#5 /home/theones0/public_html/wp-config.php(113): require_once('/home/theones0/...')
#6 /home/theones0/public_html/wp-load.php(37): require_once('/home/theones0/...')
#7 /home/theones0/public_html/wp-admin/admin-ajax.php(22): require_once('/home/theones0/...')
#8 {main}
thrown

0

• 

  Sandra Prunici

  • December 09, 2020 11:04

  Hi,

  Yes, we are aware of this problem but we already fixed it in one of the previous updates. Could you please update the Brizy Free and Brizy Pro to the latest versions? At the moment we have the 2.2.1 version for Brizy Free and the 2.2.0 version for Brizy Pro.

  Thanks!

  Best regards,
  Sandra

  0
• 

  S R Savoor

  • December 17, 2020 12:42

  Hi

  we are still experiencing this issue and Brizy is fully up to date.

  It is not stopping the site working, just that I get called every time this occurs.

  Information below.

  When seeking help with this issue, you may be asked for some of the following information:
  WordPress version 5.6
  Current theme: The Core Child (version 1.0)
  Current plugin: Brizy (version 2.2.3)
  PHP version 7.3.23

  Error Details
  =============
  An error of type E_ERROR was caused in line 267 of the file /home/theones0/public_html/wp-content/plugins/brizy/admin/cloud/client.php. Error message: Uncaught Exception in /home/theones0/public_html/wp-content/plugins/brizy/admin/cloud/client.php:267
  Stack trace:
  #0 /home/theones0/public_html/wp-content/plugins/brizy/admin/cloud.php(120): Brizy_Admin_Cloud_Client->getCloudEditorVersions()
  #1 /home/theones0/public_html/wp-includes/class-wp-hook.php(287): Brizy_Admin_Cloud->initializeActions('')
  #2 /home/theones0/public_html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array)
  #3 /home/theones0/public_html/wp-includes/plugin.php(484): WP_Hook->do_action(Array)
  #4 /home/theones0/public_html/wp-settings.php(579): do_action('wp_loaded')
  #5 /home/theones0/public_html/wp-config.php(113): require_once('/home/theones0/...')
  #6 /home/theones0/public_html/wp-load.php(37): require_once('/home/theones0/...')
  #7 /home/theones0/public_html/wp-admin/admin-ajax.php(22): require_once('/home/theones0/...')
  #8 {main}
  thrown

  0
• 

  Sandra Prunici

  • December 18, 2020 08:55

  Hi,

  Thank you for reporting this!
  I created a private ticket on this request. You had to receive a notification regarding this on email. Could you send to us in that private message the WP credentials to this site?
  Also, could you please check if you have the latest version for Brizy Pro 2.2.0 plugin too?

  Thanks!

   

  Best regards,
  Sandra

  0

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