Websites are down, could we at least have them redirect to a proper error page?

Eman Elkoshairy

• December 08, 2020 09:24

Hello, 

I saw the comments on fixing the issue for website is down but it has been more than a couple of hours, and the issue is still being fixed. Could there be a way to redirect the pages to an error page so it doesn't look like our websites are broken. 

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  Sandra Prunici

  • December 08, 2020 10:59

  Hi,

  I'm sorry about this issue. We identified it and already fixed it.

  All the sites created in Brizy Cloud should be back online.

  Again, we are sorry for the inconvenience. This happened because unusual activity on certain websites created on Brizy Cloud platform by malicious users has been reported directly to the registrar of our domain.

  Our automated systems were already working to block and prevent those accounts, but the registrar locked our domain for review, without notice or warning.

  We will be actively trying to improve and make sure this will not be an issue in the future, but with increased popularity comes also increased exposure to malicious threats. Just to reiterate, this was NOT a security issue or data breach and did not affect your websites other than the unfortunate downtime, but a problem with the content created on our platform by malicious users.

  Thanks!

  Best regards,
  Sandra

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