Live Site Not Updating

Ardy Lingatong

• December 08, 2020 04:25

Hi team,

My Brizy Pro suddenly stops working properly. I'm just in the middle of my web designing when I noticed that whenever I tried to add a new element then update the website, the live site is not changing. I tried to delete the newly added element then clicked on Update button and now the site is showing the deleted element. I tried to clear all my cache and actually worked on a different browser but same problem. The live site is still not updating.

Hope someone can help me here. Thanks.

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  Ardy Lingatong

  • December 08, 2020 04:30

  Here is the loom video for the problem: https://www.loom.com/share/adba72be38714f6087df8532e3b802aa

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  Alex

  • December 08, 2020 21:19

  Hi,

  can you please confirm you have this issue with the latest Brizy versions - Free 2.2.1. and PRO 2.2.0? Also, do you have the same problem if you disable all your external plugins? I noticed that you have some cache plugins so try disabling them and checking again.

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  Ardy Lingatong

  • December 08, 2020 23:23

  Hi Alex,

  Please see below. For some reason, it just stopped working properly yesterday. I tried to do it in different browsers and is still giving me same result.

   

  

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  Ardy Lingatong

  • December 08, 2020 23:34

  If it helps, I've updated yesterday the Brizy plugin and then suddenly the live site is not updating. I just tried updating it right now and same result, the live site is still not updating. I have never experience this before so I wonder what could be the culprit.

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  Ardy Lingatong

  • December 09, 2020 03:01

  I've tried installing a new website but Brizy Page Builder is still now ranking, see here https://support.brizy.io/hc/en-us/community/posts/360075266631-Brizy-Builder-Not-Working

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  Calin Ardeleanu

  • December 09, 2020 15:39

  Hello Gents,

  I am sorry to barge in, but I came across this thread while looking for a solution to my (similar problem posted here).

  If it helps, I have a similar problem in that when I save/update the website strange things happen (multiple menus appear, older menus). I posted a ticket, but I have not heard back yet. When I delete the elements, save/update, go back, the artifacts are still there...

  Once again, I just wanted to help you identify and solve the issue.

  Cheers,

  Calin

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  Alex

  • December 09, 2020 15:43

  If you say you have the same problem even if you have disabled your plugins (especially the cache ones) then it is a strange behavior. I have created a private ticket for you so please send your login details there and we will look into it. Thanks.

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  Calin Ardeleanu

  • December 09, 2020 15:58

  Hi Alex,

  Thank you for your reply. I am terribly sorry, is this the spot where I can post my login and pwd? I just don't want to post this to the whole web.

   

  Thank you,

  Calin

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  Alex

  • December 10, 2020 18:13

  Hi Calin,

  My answer refers to Andy's issue for which I created a private ticket. Looks like we commented simultaneously and your comment was between Andy's issue and my answer.

  I noticed that my colleague Sandra asked you some questions in another post. Please reply there and we will create a private ticket for you where you will send the login details.

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