Contact Form is Not Forwarding to my email but is going into leads section

Paula Veverka

• December 04, 2020 19:41

Hi guys I would really appreciate is someone could tell me how to correct my email forwarding to my gmail account. It was working and then stopped.  It does recognize a different email if I use it but not my present one that I need.  

I have tried deleting the contact form and setting up a new one on my website but that doesn't change anything.  

It seems to not be recognizing my email for some reason, any help would be appreciated

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  Sandra Prunici

  • December 07, 2020 15:02

  Hi Paula,

  Could you please check the Spam folder too? When you said that you tried a different email, did you mean another Gmail account? Could you try to test the form with another Gmail account? Just now I tested the form with my Gmail account and all seems to work fine. Also, could you send us the URL link of the page where you encounter this problem? If you don't want to make it public, let us know and we will delete it before approving the message.

  Thanks!

  Best regards,
  Sandra

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