Mobile and tablet versions are not showing menu and images of the posts and pages

ausra osipaviciute

• December 04, 2020 06:57

Hello, Brizy,

 

Images stopped showing on mobile and tablet version of my website. Except for the featured image, the other images in posts and pages are not appearing on mobile and tablet devices (I have checked on several ones).

Also, the menu is not clickable on mobile and tablet; logo isn't showing either.

Posts are created using Brizy template. Pages are created using Brizy page builder.

My website address: www.theroadreel.com

I have checked your forum posts, there was no solution provided, except to make sure the eye button is on(I checked it is). This problem wasn't there before. 

I am look g forward to hearing back from you as soon as possible. Thank you, Ausra

Attaching screenshots below to show the issue:

 

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  Sandra Prunici

  • December 04, 2020 14:18

  Hi,

  Could you please check if you have the latest versions for Brizy Free 2.2.0 and Brizy Pro 2.2.0? If you temporary deactivate all external plugins (except Brizy Free and Brizy Pro) and activate a WP default theme, did you receive the same problems? Could you please temporarily deactivate the SiteGround Optimization?
  If you still found these problems, could you please go to this page in the mobile and tablet mode and check if you didn't set these elements as hidden. Therefore, please deactivate the Hide mode. See here. To Show elements, see here.

  Best regards,
  Sandra

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  ausra osipaviciute

  • December 04, 2020 16:02

  Hi Sandra,

   

  I have deactivated all the plugins, and then reactivated them back. Discovered that SG Optimizer is the one that hides the images and stops menu from working once activated. Other plugins didn't affect the performance of mobile/tablet view.

   

  However, this issue was not there before. SG Optimizer used to work perfectly together with Brizy. What would be the solution to this? 

   

  Thank you,

  Ausra

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  Sandra Prunici

  • December 07, 2020 13:30

  Hi,

  Thank you for making all these checks!
  I created a private ticket on this request. You had to receive a notification regarding this on email. Could you send to us in that private message the WP credentials to this site?

  Thanks!

   

  Best regards,
  Sandra

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  Caner Tandogdu

  • February 22, 2022 13:10

  same here SG is the Brizy having issues with SG 

  whats the solution?

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  Doina P

  • February 22, 2022 20:31

  Hello Caner,

  Thank you for your message! 

  Do you encounter the same problem as the user above? Hope to hear from you soon!

  Kind regards,

  Doina

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