Your Plugin version is incompatible with Brizy Account version, please update plugin

Denis Pierrehumbert

• December 03, 2020 20:50

Bonjour

J'ai se message depuis que j'ai fais la mise à jour des 2 plugins 2.2.0 (Your Plugin version is incompatible with Brizy Account version, please update plugin) Pour (Saved Library is syncing to your Brizy Account) ?

Que Faire ??????

Merci

Hello

I got the message since I updated the 2 plugins 2.2.0 (Your Plugin version is incompatible with Brizy Account version, please update plugin) For (Saved Library is syncing to your Brizy Account)?

What to do ??????

Thank you

 

Google traduction

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  Sandra Prunici

  • December 04, 2020 12:15

  Hi,

  Could you please give us more details regarding this problem? Where did you encounter it? Could you please send us a screenshot with it?
  If you temporary deactivate all external plugins (except Brizy Free and Pro) and activate a WP default theme, did you receive the same problem?

  Thanks!

  Best regards,
  Sandra

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  Denis Pierrehumbert

  • December 04, 2020 13:23

  

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  Denis Pierrehumbert

  • December 04, 2020 13:32

  Hello

  If you temporarily disable all external plugins (except Brizy Free and Pro) and enable a default WP theme, have you received the same issue?

  HIS DOESN'T CHANGE EVEN PROBLEM

  Thank you!

  Best regards,
  Denis

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  Sandra Prunici

  • December 07, 2020 10:50

  Hi,

  Thank you for these details. Could you please check if you receive the same problem is you Disconnect from Brizy account and then try to Connect again?

  Thanks!

  Best regards,
  Sandra

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  Denis Pierrehumbert

  • December 07, 2020 15:28

  Hello

  It's ok its walk,

  Thank you

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  Sandra Prunici

  • December 08, 2020 12:47

  Hi,

  Great to know this! Thank you for updating us regarding this!

  Best regards,
  Sandra

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  Charles Curry

  • February 04, 2021 21:35

  I am having the same issue. Signing out of the plugin and then signing in again does not solve the issue either. Deactivating and reactivating the standard and pro versions of the plugin does not solve the issue either.

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  Andrew Warrington

  • February 05, 2021 03:35

  I'm having the same issue even after I followed the steps above.

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  Sandra Prunici

  • February 05, 2021 12:40

  Hi there,

  Could you please make sure that you have the latest Brizy Free 2.2.7 and Brizy Pro 2.2.4? Actually, this inconvenience can appear when on the Brizy Cloud isn't release the update because in the first instance we release an update for Brizy plugin for WordPress and after 1-2 days we release the update for Brizy Cloud. Therefore, in this period can persist the problem with incompatibility with the Brizy account versions. After the Brizy Cloud update, all should work fine.

  Best regards,
  Sandra

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  Sal Mohan

  • February 05, 2021 14:34

  Hi Sandra,

  Will put my hand up to say I'm having issues too. Running latest Brizy Free and Pro. Is it possible to update when the Cloud version is updated so I can sync the layouts?

  Thanks,

  Matt

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  Charles Curry

  • February 05, 2021 14:49

  This may seem like a silly question, but has your team considered coordinating release of all three products; Brizy Free, Brizy Pro, and Brizy Cloud? This would avoid issues like this and free up hours of troubleshooting for your customers and hours of support time which costs your company money. Do you have an ETA on the Brizy Cloud update?

  I certainly have both plugins up to date. I think there maybe an issue with the update though. The last version of the plugin did not have this issue or show the error. I was hoping that maybe the incompatibility of the older plugin on one site and the newer on the other would be the issue that could be fixed by updating. That doesn't really make sense though. It makes more sense that the cloud service is the issue. Nevertheless I only see the error message on the updated plugin.

  

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  Sandra Prunici

  • February 05, 2021 17:08

  Hi there,

  We are working on the new Brizy Cloud update and it will be released soon. When we will have the update, we will inform you here regarding this. Please allow us a bit more time!

  Thank you for your understanding!

  Best regards,
  Sandra

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  Christian Olaya Olaya

  • February 12, 2021 05:17

  Hello, I have the same problem with a new installation of WP. I need to move some blocks and layouts from the website 1 to my new website n2 (new installation, just 1 day ago), however I have that problem, the same error: "Your Plugin version is incompatible with Brizy Account version, please update plugin"

  I already updated all Brizy plugins, in both websites. I checked in Brizy Cloud and the blocks and layouts are sincronizad, but in the WP website No. 2, they did not. 

  What do I have to do?

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  Sandra Prunici

  • February 12, 2021 13:54

  Hi Christian,

  I'm sorry for this inconvenience. We already released the Brizy Cloud update but it was a big and important update and therefore now the version of Brizy Cloud is higher than the version of the Brizy plugin for WordPress and for this reason this issue is still present on the dashboard. I want to say that we are working on the new update for Brizy plugin and at the beginning of next week we plan to release it. Launching this update this problem will be solved and you will be able to sync saved blocks and layouts between Brizy Cloud and Brizy pages from WP.
  Thank you in advance for your patience and understanding!

  Best regards,
  Sandra

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  Valeriu Costea

  • February 16, 2021 09:45
  • Edited

  Hello Sandra, 

  any news regarding the new plugin version? I have the same problem on multiple accounts. I need to sync some complex layouts and I'm stuck. 

  Thanks. 

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  Sandra Prunici

  • February 16, 2021 14:51

  Hi,

  We are working on the new update and we will strive to release it this week. Now, we released the Update for Brizy Free and in the next days will release the Brizy Pro too and this inconvenience will be fixed.

  Thanks!

  Best regards,
  Sandra

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  Sandra Prunici

  • February 16, 2021 17:21

  Hi,

  I wanted to inform you that this inconvenience is now fixed and you can use the Sync feature to transfer the saved blocks and layouts between Brizy Cloud and Brizy pages from WordPress. Make sure that you have the latest Brizy Free 2.2.8 and Brizy Pro 2.2.4 versions and try to use the Sync option now!
  Thank you for your patience!

  Best regards,
  Sandra

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  Ryan Macneil

  • March 10, 2021 09:05

  Hi. I am receiving the same problem with Sync to the cloud. I just downloaded the lastest WP update. Is this because the Cloud hasn't been updated yet?

  Thank you.

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  Sandra Prunici

  • March 10, 2021 13:53

  Hi,

  Yesterday, we released updates for Brizy Free and Brizy Pro plugins and for this reason you receive this inconvenience. Now, we already released an update for Brizy Cloud too and now all have to work fine. Could you please check this?

  Thanks!

  Best regards,
  Sandra

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  Arvin Garcia

  • May 26, 2021 01:43

  Hello Brizy Team,

  I received the prompt "Your Plugin version is incompatible with Brizy Account version, please update plugin". I can't sync to my cloud layout to my wordpress.

  I have the latest Brizy Free and Brizy pro plugin.

  

  Brizy email is = arvinvgarcia#gmail.com

  I tried > Disconnecting and reconnecting using my credentials and it is not working for me.

  This happen after receiving the new layouts. I can't sync to my cloud layout to my wordpress. I seek your assistance. Thank you.

  

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  Sandra Prunici

  • May 26, 2021 13:43

  Hi,

  Yes, we know about this inconvenience and it is caused because recently we updated the Brizy plugin for WordPress but not also the Brizy Cloud version. At the moment, we are working on a new update and in a couple of days, it will be released live. I'm sorry for this inconvenience!

  Best regards,
  Sandra

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