Brizy Pro critical error

Aimee L Bish

• December 06, 2020 11:30

Hi there,

The plugin for Brizy pro is causing a critical error on my site

"There has been a critical error on your website. Please check your site admin email inbox for instructions."

It was like this before I updated Brizy pro today, the update did not resolve it. I even deleted it and did a manual update and still no fix. 

I have the latest version of Wordpress and using Ocean WP theme.

 

Appreciate any help!

 

Thanks.

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  Sandra Prunici

  • December 07, 2020 16:57

  Hi,

  Where did you encounter this problem? Did you encounter it when you tried to update the Brizy Pro plugin or when you tried to open the Brizy editor? Do you have the latest version for Brizy Free too 2.2.0? 
  
  

  I created a private ticket on this request. You had to receive a notification regarding this on email. Could you send to us in that private message the WP credentials and FTP or Cpanel credentials to this site? We want to check this problem.

  Thanks!

   

  Best regards,
  Sandra

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  Aimee L Bish

  • December 07, 2020 22:20

  Hi Sandra, 

  I found this when I logged onto the website - I haven't been in it for a week or so & it's in maintenance mode so doesn't affect the end-user right now.  It may have happened when I updated the theme as I did that before looking at the fronend whilst signed in. But at that point, I had not updated the plugin or chosen to Edit With Brizy.

  Yes - the free version is also up to date. 

  Will send you those details.

  Thanks for your help!

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  Sandra Prunici

  • December 08, 2020 14:30
  • Edited

  Hi,

  Thank you for the WP credentials. We received them. We will check the site and when we will have a response for you, we will get in touch in that private channel.

  Thanks!

  Best regards,
  Sandra

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  Saurabh Sharma

  • January 27, 2021 08:15

  I also have same issue .
  
  

  We are facing problem with Pro Plugin - With free everything working good, but when we activate PRO Plugin and click on edit page - then getting following error. 

  "There has been a critical error on this website. Please check your site admin email inbox for instructions."

  After deactivate everything working fine. Also When activate PRO Plugin and check the page made with Brizy showing an empty page as with free page showing with all content. 
  
  There is no any other plugin installed. 

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  Sandra Prunici

  • January 29, 2021 13:38

  Hi,

  I noticed that you have another post on the same question. See here. I already send there a reply. Could you please check it and continue the discussion there? 

  Thanks!

  Best regards,
  Sandra

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