Popup active but not working

Christoph Kruse

• December 02, 2020 18:20

when testing my page https://www.contracthero.io/ in incognito browser to test the popup, it doesnt show.

This makes no sense since I published it correctly and also linked all CTA Buttons with it.

Also strange: in normal browser (not incognito) it works).

Can someone assist please?

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• 

  Sandra Prunici

  • December 03, 2020 12:28
  • Edited

  Hi,

  I checked the pop-ups in the incognito browser and found that there the pop-up is blocked by the Cookie code you have installed. See here. On the incognito mode of the browser, the cookies aren't saved and maybe this cause this inconvenience. Could you try to deactivate the cookie code and scripts and check if all is loading fine?

  Thanks!

  Best regards,
  Sandra

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  Christoph Kruse

  • December 03, 2020 14:02

  Hi Sandra,

   

  thanks for your message. I deactivated cookiebot and now it works again!

  1. Actually, I installed cookiebot upon recommendation from brizy: https://trello.com/c/x5xvsZKM/66-appsumo-gdpr-cookie-consent-functionality.

  What do I have to adjust in cookiebot or on brizy in order to make it work? I think that more people will have that problem if they use cookiebot and brizy.

  Also, what is not solved is regarding the popup:
  2.on mobile, after sending the popup sucessfully, I get trapped, I cannot close it or anything.

  3. success message after sending lead form on popup: still the old version, although I updated it days ago. Why is that? (see screenshots)

  Thank you!

  Best,

  Sebastian

  

  
  Best,

  Sebastian

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  Christoph Kruse

  • December 04, 2020 11:25

  Hi Sandra,

   

  can you please assist regarding the cookiebot question? All other issues are solved.

  We need to install some cookie consent fast in order to be compliant.

  Thank You.

  Best,

  Sebastian

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  Christoph Kruse

  • December 04, 2020 11:39

  sorry, saw your comment in the other ticket. nevermind

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  Sandra Prunici

  • December 04, 2020 12:37

  Hi Christoph,

  We noticed that you deleted the script from cookie bot. Could you please add it again to be able to continue the investigation on your site?

  Thanks!

  Best regards,
  Sandra

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  Christoph Kruse

  • December 04, 2020 12:54

  Hi Sandra,

   

  done. I added cookie bot code again with code injection.

   

  Best,

  Sebastian

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  Christoph Kruse

  • December 07, 2020 10:14

  Hi Sandra,

   

  any updates on this one?

  We´ve included cookiebot as you said 3 days ago and since then the website is basically not working.

  This is hurting our business.

  Can you please assist?

  If cookiebot doesnt work with brizy I need to look for an alternative fast.

  Thank you.

  BEst,

  Sebastian

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  Sandra Prunici

  • December 07, 2020 10:38

  Hi,

  Thank you for adding the Cookie bot again. I send it to our team and we are investigating this issue. Please allow us a bit more time for it. When we will have notifications from the team, we will inform you too.
  Thanks!

  Best regards,
  Sandra

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  Christoph Kruse

  • December 09, 2020 09:38

  Hi Sandra,

   

  any updates here?

  This is time-critical for us and if it doesnt work, we need to find an alternative cookie-consent tool quick.

  Thank you!

   

  Best,

  Sebastian

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  Sandra Prunici

  • December 10, 2020 08:41

  Hi Sebastian,

  We are still investigating this inconvenience. At this moment, we don't receive a notification from the team regarding it.
  If I understand correctly and from all our tests, we find that the pop-ups are showing on the normal mode of the browsers, therefore the users will see pop-ups when will click on buttons. The problem is manifesting only in the incognito mode, therefore, there can't be also the inconvenience from the Cookie bot. With other words, we are still investigating this behaviour on the incognito browsers and when we will receive some certain responses we will inform you too.

  Thanks!

  Best regards,
  Sandra

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  Christoph Kruse

  • December 10, 2020 09:05

  Hi Sandra,

   

  thanks for your reply. FYI: it is not only in incognito browser. I use incognito browser to test from a new visitors point of view.

  I also tested from a new device in normal browser and the same problem occurs.

   

  Best,
  Sebastian

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  Sandra Prunici

  • December 10, 2020 16:06

  Ok, thank you for informing us about this aspect too. We will continue to investigate this case too.

  Thanks!

  Best regards,
  Sandra

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  Christoph Kruse

  • December 13, 2020 13:55

  Hi Sandra, nevermind. I deleted cookiebot and am using now cookiefirst.

  Works fine.

   

  Best,

  Sebastian

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  Sandra Prunici

  • December 14, 2020 15:50

  Hi,

  Thank you for updating us regarding this inconvenience. Great to know that now all is working fine with a new cookie script. 
  Let us know if we can help you with something else.
  
  

  Best regards,
  Sandra

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