FATAL ERROR

Lindsay Young

• December 05, 2020 03:26

my Brizy pro was acting funky and lost my whole blog page on my site after the latest update. so I restored my site from a prior days backup via codeguard thinking I could get the old version back. now brizy pro wont activate at all in wordpress because of a fatal error. My site has been down for 2 days now and I've talked to the host several times!!!! 

PLEASE HELP!

0

• 

  Alex

  • December 07, 2020 18:34

  Hi,

  sorry for not getting back to you sooner. 

  You contacted support on Saturday(December 5), but said the site had been down for two days. Why didn't you contact us on Thursday when the problem arose? We could have solved this by the weekend(when support is limited). 

  From what I know, you already have a private discussion with my colleague Natalia and you sent the login details. Most likely the problem is because you do not have the latest version of Brizy PRO 2.2.0.

  Please always make sure you have the latest versions of both plugins: Free and PRO. If sometimes you can't update the plugins from the dashboard, you can always do it via FTP.

  0

Please sign in to leave a comment.