Unable to add Facebook pixel
Hi,
When I select Code Injection to add Facebook pixel, it's asking me to validate. When I click on the send validation link, it takes me to my profile and I don't know what to do next.
Screenshot as attached.
Please help asap
Vasudevan
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Hi,
If you see this view https://jmp.sh/Y06EUPD this means that your account isn't validated and for this reason, you can't add code in the Code Injection. Therefore, could you please click on the "Send validation email"? After this check the email you created the Brizy account. There you have to receive a validation email from us. You have to open it and click on the "Validate" button. After you validate your account, please go back to the Brizy Cloud project and make a refresh and try again to add the embed code.
If you didn't success to validate the account, please send us the email of your Brizy account which you use also for connecting in Brizy Cloud account and we will validate it manually.Best regards,
Sandra0 -
We are not getting the validation email.
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To which is the email address I have to send an email? What's your support email?
0 -
Hi,
You can send us here the email and we will delete it before approving your reply. In such a way we will not make it public.
Best regards,
Sandra1 -
Mine and my colleague's email addresses are Details were deleted by Brizy Support theme.
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Thank you!
We already validated your accounts. Could you please check if all is working fine now? For checking, please sing-out from Brizy Cloud account, clean the browser cache, sign in back to your Brizy Cloud account and check if all is working fine.
Thanks!
Best regards,
Sandra0 -
No. It is still asking me to validate the email.
0 -
Hi,
We checked again your accounts and they seem to be validated. Could you please log-out from your Brizy Cloud account, clean cache and then log-in again?
Best regards,
Sandra0 -
This time it worked. Thanks!
0 -
Thank you for confirming us this!
Best regards,
Sandra0
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