Template compatibility issue with The Grid

Gera Ligorria

• November 24, 2020 13:09

Hi, I've created this Post:

https://aynigestalt.com.ar/congreso-internacional-de-investigacion-en-gestalt-santiago-2019/

Based on this Brizy template:

https://aynigestalt.com.ar/brizy-template/template-galeria/?brizy-edit 

But it isn't working. It shows an 500 error. I think is because a compatibility issue with the plugin The Grid. I don't know if is a Brizy problem or The Grid problem. I'm using this plugin with other websites the same way and it doesn't have any problems. Can you help me please?

Thank you!

 

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  Alex

  • November 24, 2020 15:47

  Hi,

  Why do you think this is the cause? If you disable The Grid, will the page work?

  btw: please confirm you have this issue with the latest Brizy versions - Free 2.1.5 and PRO 2.1.3

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  Gera Ligorria

  • November 24, 2020 18:14

  No, I didn't desabled it. I just deleted the The Grid's shortcode I've put in the post content and it worked. I confirm I have everything updated including the Brizy free and pro versions. Do you know what is causing this? Thank you.

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  Alex

  • November 25, 2020 16:39

  It can be simple incompatibility, but in order to find a cause and eventually a fix, we need to inspect it. I have created a private ticket for you so please send your login details there and we will look into it. Also, please create a post where you have The Grid shortcode so we can see the problem. Thanks.

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  Gera Ligorria

  • November 25, 2020 18:16

  Thank you Alex, 

  This is the post with the grid shortcode 

  https://aynigestalt.com.ar/congreso-internacional-de-investigacion-en-gestalt-santiago-2019/

   

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