I don't see any text

Completed

Arno Kreuer

• November 28, 2020 11:50

Hello,

unfortunately I don't see any text. If I take something from the templates, the text Contend is gone. If I write a heading, if I save it, if I go to another change, e.g. mobile, the text is gone.
What's wrong with that.
I tried Wordpress 2020 the same error here too

Thanks for help Arno

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• 

  Sandra Prunici

  • November 30, 2020 11:09

  Hi Arno, 

  Could you please check if you have the latest Brizy Free 2.1.5 and Brizy Pro 2.1.3? If you temporary deactivated all external plugins (except Brizy Free and Pro), do you see the same problem?
  Where did you encounter it? In the Pages or in the Templates? How could we reproduce this problem?

  Best regards,
  Sandra

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  Arno Kreuer

  • November 30, 2020 12:30

  I stopped all plugins.

  Your versions are as written. Unfortunately the font disappears from the layouts or blocks as soon as I upload this. Even when I write something in the text fields
  the writing disappears as soon as I take the next step. Even a save does not change.

  Yesterday the writing disappeared while I was writing ...
  I took a snap but can't load it here, can I?
  Greetings from Arno

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  Sandra Prunici

  • December 01, 2020 09:00

  Hi,

  I created a private ticket on this request. You had to receive a notification regarding this on email. Could you send to us in that private message the WP credentials to this site?

  Thanks!

   

  Best regards,
  Sandra

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  Denis Biliato

  • July 02, 2021 12:07

  Hi Sandra,

  I've the same issue and I've 2.2.18 version. Can you help me please?

  Many thanks

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  Den B

  • July 02, 2021 12:23

  Hi Denis,

  Thank you for your message.

  Have you tried to deactivate all 3rd party plugins (except Brizy Free and Brizy PRO) and activating any default WordPress theme (for example Twenty Twenty-One)?

  Best regards,
  Denis.

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  Denis Biliato

  • July 02, 2021 12:27

  Trying that way brizy works well.
  What can I do to fix the issue?

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  Denis Biliato

  • July 02, 2021 13:01

  I think I solved the issue.
  In my wordpress site I have possibility to choose templates type (inside the page) if I chose Brizy template text doesn't work, I choose Full width page it works.

  Considering I work only with full width page for me it isn't a problem.

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  Den B

  • July 05, 2021 08:16

  Hi Denis,

  If you deactivate all plugins (except Brizy Free and Brizy PRO) and problem disappears, then one of the plugins you have deactivated is the reason of the problem. To find out what plugin creates this issue, you can try to activate plugins back one by one and after each plugin activation check if text is displayed or not.

  Best regards,
  Denis.

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