Is there a bug in the plug in? - not able to edit and update pages anymore!

Andrea Specchio

• November 28, 2020 10:08

hello, I am working on a Brizy page on WP, but since yesterday the system keeps telling me "This page needs a refresh. You’ve probably updated this page (or another page) in a different tab or browser." which is not the case. I have tried to edit other pages and I keep getting the same message. I also tried to restart my laptop more than twice, I tried from incognito and clear all my browser history...but nothing changes. What's the issue? 

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  Sandra Prunici

  • November 30, 2020 11:05

  Hi,

  Could you please check if you have the latest versions for Brizy Free 2.1.5 and Brizy Pro 2.1.3? What is the WP memory limit?
  This error could show when the site isn't well optimized. Could you please try to optimize the site using the basic steps?
  1 - Choose a quality hosting plan;
  2 - Keep updated your plugins, theme and WP;
  3 - Delete the plugins and themes you do not use anymore;
  4 - Add a clean cache plugin and run it;
  5 - Use an Image optimization plugin (we have an integration with ShortPixel, therefore we are recommending it);
  6 - Clean the media library from the images you don't use anymore and the first revisions from the pages and posts you know you will not need;
  7 - Optimize the database (WP Optimizer).

  Thanks!

  Best regards,
  Sandra

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  Andrea Specchio

  • November 30, 2020 11:35

  Hi Sandra,

  I have reviewed the Brizy versions and I got the most updated ones. Also, I reviewed my plugins and I am just running a few of them, all needed for my website, and the same is valid for the Media gallery.

   

  My website is running on a WordPress.com plan, and because of this it is already optimised and perfectly set up for my WordPress site.

   

  I contacted WordPress.com support in order to check for any errors in WP memory usage but they could not find any errors or alerts about this.

   

  Can you please provide another solution? I haven't been able to work on my site for the past 4 days.

   

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  Sandra Prunici

  • December 01, 2020 10:45

  Hi,

  I created a private ticket on this request. You had to receive a notification regarding this on email. Could you send to us in that private message the WP credentials to this site?

  Thanks!

   

  Best regards,
  Sandra

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