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Plugin problems

Cezary 
Dzień dobry.
Do tej pory korzystałem z darmowej wersji twojej wtyczki.
Chciałem przejść na wersję płatną, ale wystąpił problem.
Wtyczka od jakiegoś czasu nie ładuje niektórych modułów. 
Przesyłam link do podglądu .  
Motyw, którego używam, to SUKI. 

Wtyczkę założyłem dzisiaj. Temat również. 
Mam ten sam motyw i wtyczkę zainstalowaną na innej stronie i niestety 
też nie ładuje modułów. A kiedy chciałem poprawić treść 
na utworzonej wcześniej stronie, to usunęło wszystko, co było na stronie.

Co należy zrobić, aby to naprawić.
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Comments

12 comments

Date Votes
  • Alex

    Hi,

    can you please confirm you have this issue with the latest Brizy versions - Free 2.1.5 and PRO 2.1.3? Also, do you have the same problem if you disable all your external plugins? Is the problem only in the frontend or in the editor does it work the same?

     
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  • Cezary 
    The version is 2.1.5
Only the Briza plug is enabled.
This is also the case in the editor.
Curiosity.
When I was working on a different computer in the evening, the modules were loading normally
    and it was possible to edit them.
To check, I went back to work on the computer I'm working on all the time 
    and everything that was loaded previously disappeared.
When I returned to the replacement computer again, the motives were loaded again, 
    but it was not possible to recover those that were
disappeared even though they were full 10 minutes earlier.
Do you know what can be the reason why it loads themes on one computer 
    and not on the other and what has already been loaded disappears?
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  • Alex

    Hi,

    This is a strange behavior. Could you send a screen recorder with this whole process so that we can see the actions and the behavior and try to replicate this on our side?

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  • Cezary

    I sent it by email

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  • Alex

    Hi,

    What address did you send to? We haven't received a message from you other than this.

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  • Cezary 
    I sent it to this address on November 27th

    Brizy Support <noreply@brizy.zendesk.com

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  • Cezary 
    Now I am sending to this address

    hello@brizy.io
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  • Alex

    Hi,

    the email you sent the message to is quite suggestive: noreply@brizy.io I have created a private ticket and you will receive a notification about this soon. Please send all the details there.

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  • Cezary 
    Hi,
You asked for access to the site.
On December 3, I sent the link logs and password to the website to this address Brizy Support <support@brizy.io>
Have you already checked it?
Application number 9941.
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  • Alex

    Hi,

    I'm not sure which email you sent the data to but Natalia didn't get an answer to the question from December 3rd: https://jmp.sh/BWRGqWP Can you please check if you sent the message to the right address(the one Natalia wrote you)? You can also check all your posts and tickets in your account: https://jmp.sh/lBXUbW2

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  • Cezary

    Hi, I sent the needed information and the screen recording to Natalia. Before that, I sent this to Alex.

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  • Alex

    Hi,

    None of us received your message. I will now send you a private message and please add login details in response to that email.

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