How can I check I have cancelled my subscription

ben scott

• November 22, 2020 09:28

I am trying to cancel a subscription I had for a brizy pro which I bought last year with paddle

 

i clicked on the cancel subscription through paddle 

 

I cannot see the cancelled subscription only an end date on the subscription in brizy site

I have a new licence using a different login for lifetime so this older subscription isn’t something I need

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  Sandra Prunici

  • November 23, 2020 15:01

  Hi,

  Could you please enter in your Brizy account -> Account -> Payments. From there you can cancel the subscription. See here.

  Best regards,
  Sandra

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  ben scott

  • November 23, 2020 22:07

  Screen doesn’t look like that

   

  has invoice and paddle as payment

   

  i cancelled via paddle but now it appears to be not logging into the subscriptions page on paddle to double check it

   

  think there may be issues with paddle at the moment

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  ben scott

  • November 23, 2020 22:09

  

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  Sandra Prunici

  • November 24, 2020 14:21

  Hi,

  Could you please send us the email of the account where you want to cancel this subscription? We will check in our database if it is cancelled.

  Thanks!

  Best regards,
  Sandra

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