Validate Accounts

JiaLin Chov

• November 19, 2020 12:44

Is it possible for you to validate all members using a @vnr.de address at once?
A lot of people in my company can't use the Embed Code feature right now. The last time this happened it was due to a not validated account. 
If it's not possible it would be nice to validate those emails: cog@vnr.de, nik@vnr.de

 

Thanks,

David

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  Sandra Prunici

  • November 19, 2020 16:40

  Hi,

  Yes, the non-validated users can't insert the embed code. Therefore, they have to validate their accounts. Could they go to the Settings -> Code Injection? They have to see this view https://jmp.sh/Y06EUPD. Ask them, please, to click on the "Send validation email". On the email they created the Brizy account, they have to receive a validation email from us. Now, they have to open it and click on the "Validate" button. After they validate their accounts, it is recommended to log-out from the Brozy Cloud account, clean the browser cache and then log-in again.
  If they can't validate the account, let us know and we will try to validate them manually.

  Thanks!

  Best regards,
  Sandra

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  JiaLin Chov

  • November 20, 2020 10:03

  Thank you Sandra!
  I will post this to our wiki so anyone can follow this if that problem occurs again.

   

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  Sandra Prunici

  • November 20, 2020 15:49

  Hi,

  Ok! If you will encounter some problems, feel free to ask us and we will be happy to help you!

  Best regards,
  Sandra

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