Lottie file isn't appearing in the website.

Akshay B

• November 18, 2020 15:05

lavavideo.ch

Lottie file isn't appearing in the website. On the main banner below the header. On the right side of 'Wir produzieren effektive Videokampagnen.'. It's added in the Brizy builder. I appeared well for long. However, since a couple of days, it's not appearing.

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  Sandra Prunici

  • November 19, 2020 08:34

  Hi Akshay,

  What Lottie did you use on this page? Could you send us the Lottie link or the URL of the site where you did copy it? Does this Lottie display on the editor mode? Do you have the latest versions for Brizy Free 2.1.5 and Brizy Pro 2.1.3?
  If you temporary deactivate all external plugins (except Brizy Free and Pro) and activate a WP default theme, did you receive the same problem?

  Thanks!

  Best regards,
  Sandra

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  Akshay B

  • November 19, 2020 09:36

  The page at which it has been added is lavavideo.ch. The Lottie doesn't appear in the editor mode either. Brizy and Brizy pro plugins are the latest updated ones.
  
  The same problem remains.
  
  The link of the Lottie file is: https://assets7.lottiefiles.com/packages/lf20_ehfMXK.json.
  
  Thank you.

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  Sandra Prunici

  • November 19, 2020 15:57

  Hi,

  When I add the Lottie File you send us, I am noticed that the link isn't correct. I tried to add other files and all working fine. See here. Could you please check the Lottie file? Could you send the URL of the page where is the Lottie you wan to add on the page (e.g. https://lottiefiles.com/39437-baby-blue-spinner)?

  Thanks!

  Best regards,
  Sandra

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  Konstantin Cholev

  • February 10, 2021 15:03

  Sandra, same happened with me. I used lottie animation as template and the same templates I am using or two sites: one is under my domain and second is using brizy.site:

  Here is working fine: https://cholev.brizy.site/

  Here the same animation disappeared: https://www.cholev.me/

  Link to the lottie animation: https://lottiefiles.com/27330-construction-in-process-by-kit8net

  I saw the HTML code, in the site where has issue and the link is correct.

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  Sandra Prunici

  • February 11, 2021 08:29

  Hi Konstantin,

  I noticed that you used the link of the page where is the Lottie file you want to use. But you have to copy the Lottie animation URL which is a different link. See here.

  Best regards,
  Sandra

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  Konstantin Cholev

  • February 12, 2021 21:03

  Hi Sandra,

  I used the asset link, not the URL for the element. I made a video, You can have a look on all links. For the CNAME under brizy.site works fine, but under the domain, all lottie files are missed for some reason:

  https://share.getcloudapp.com/2NuEE5YO

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  Sandra Prunici

  • February 15, 2021 11:31

  Hi,

  Thank you for reporting this issue to us. We could reproduce it and our developers already solved it. They informed that the fix will be available in the next Cloud update. Unfortunately, I can't say when we will release this fix but we will strive to do this as soon as possible.

  Thanks!

  Best regards,
  Sandra

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  Konstantin Cholev

  • February 16, 2021 11:32

  Thanks Sandra! Noted.

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  Sandra Prunici

  • February 19, 2021 11:12

  Hi,

  I was informed by the team that this problem was already solved and now all should work fine. Could you please delete the browser cache and check it again?

  Thanks!

  Best regards,
  Sandra

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  Konstantin Cholev

  • February 24, 2021 20:39

  Hi Sandra,

  Nope, same story as before. Lottie files are in the project page and when I have CNAME under brizy.site but not under my domain.

  Check there above URLs from your side and you will see.

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  Sandra Prunici

  • February 25, 2021 12:57

  Hi,

  Could you please go to this page in the Brizy editor and click on "Update"? You have to update the site to the new version. After this try to check again the live site. 

  Best regards,
  Sandra

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  Konstantin Cholev

  • February 28, 2021 09:20

  Hi Sandra,

  Please note that I have to remove these objects and add them again or just update the links, then update the site and this does work. Previously I did not update the links, they are the exactly the same, but maybe the way how Brizy works I have to do this.

  Luckily I have just few elements, but in such case if someone has a lot will be huge time consuming to update all elements on the website. 

  Thank you for the support.

   

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  Sandra Prunici

  • March 01, 2021 14:32

  Hi,

  We fixed this problem and for applying it, the user has to click on the "Update" button from the page to delete the cache and apply the fix.

  Thank you for updating us regarding this issue! Great to know that all is working fine now!

  Best regards,
  Sandra

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