Contact form doesn't work

Lisa Merelle

• November 17, 2020 12:36

Hi,

I used a contact form in the Brizy template, but I don't receive the e-mails... I can see the mails at the 'leads' section, but not in my inbox. Could you please help?

Thanks! Lisa

0

• 

  Sandra Prunici

  • November 18, 2020 09:43

  Hi Lisa,

  Could you please give us more details regarding how did you configure the form? What integration/service did you use? Could you please send us some screenshots?

  Thanks!

  Best regards,
  Sandra

  0
• 

  Lisa Merelle

  • November 18, 2020 10:37

  Hi Sandra,

  Thanks for your reply. I use the Brizy template, added the 'Get in touch' contact block below right.

  Afterwards, I filled in the e-mail, but it doesn't work... it say's 'your e-mail was successfully sent' but I don't receive it.

  I see the message at the leads section, see screenshot below, but that's it.

  Hope you can help, many thanks!

  Regards, Lisa

   

  

  

  

  0
• 

  Sandra Prunici

  • November 18, 2020 16:36

  Hi,

  Could you please send us the URL link of the page where we can check this problem? Also, could you try to connect the form with another email? Did you check also in the spam?
  Thanks!

  Best regards,
  Sandra 

  0
• 

  Iván Calderón

  • November 18, 2020 16:50

  If this helps, there is a bug in the default form, as the "default" Name field is set up as "email" not as "text".  If you try to submit a form with the default fields, it won't work. You have to change the name field to TEXT.

  0
• 

  Lisa Merelle

  • November 18, 2020 20:23

  Hi Sandra,

  The url is www.lisamerelle.nl. And the form didn't work with other email... It's also not in the spam.

  Thanks! Lisa

  0
• 

  Sandra Prunici

  • November 19, 2020 08:59

  Hi Lisa,

  I checked the form and I didn't encounter some errors in the Console or in the process of sending the email. I suppose that there can be an inconvenience with the theme or another plugin. Could you please temporary deactivate all external plugins (except Brizy Free and Pro) and activate a WP default theme. Did you receive the same problem?

  Thanks!

  Best regards,
  Sandra

  0
• 

  Lisa Merelle

  • November 20, 2020 15:05

  Hi Sandra,

  I deactivated all plugins, but still no effect...

  I'm hesitant about changing the theme, I don't want to change the lay-out. Do you have other options?

  Many thanks!

  Lisa

  0
• 

  Sandra Prunici

  • November 23, 2020 09:41

  Hi Lisa,

  Thank you for all these details and checks!
  I created a private ticket on this request. You had to receive a notification regarding this on email. Could you send us in that private message the WP credentials to this site?

  Thanks!

   

  Best regards,
  Sandra

  0

Please sign in to leave a comment.