Dynamic content has broken

Jordan Stuart Murray Pickering

• November 16, 2020 14:24

Today all the dynamic content on our website disappeared. The plugin was out of date, so I updated to Brizy 2.1.5 but Brizy pro 2.1.3 doesn't work with the new update and it crashed the whole site. Rolling back Brizy to 2.1.3 restored the site but the dynamic content is still gone.

I assume there is some sort of conflict related to this update. Please help. https://mygrateinvestments.com/

Every time Brizy updates there seems to be some downtime for our website. It is causing problems for our client relationship.

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  Sandra Prunici

  • November 17, 2020 10:21

  Hi,

  Could you please give us more details regarding the problem you encounter? Could you send us the URL link of the page where we can check the issue? If you said that you have some problems I suggest that you created some templates. Could you please check all templates and especially the display condition? Are they correctly?

  Thanks!

  Best regards,
  Sandra

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  Jordan Stuart Murray Pickering

  • November 17, 2020 10:48

  Sure, there is some dynamic content on the homepage listed in the original (https://mygrateinvestments.com/). At the very bottom there is a news feed that is now empty, and the footer also includes a dynamic content feed.

  The news page (https://mygrateinvestments.com/news/) also is now empty.

  Each of these fields (the news feed, the news in the footer, and the news page) is made up of the wordpress dynamic content widgets inside Brizy.

  I am not sure what you mean by checking the display condition. We haven't changed anything between last week and this.

  Attempting to do anything with the widget prompts this message:

  

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  Sandra Prunici

  • November 17, 2020 17:17

  Hi,

  Thank you for reporting this and for all provided details!
  I created a private ticket on this request. You had to receive a notification regarding this on email. Could you send to us in that private message the WP credentials to this site?

  Thanks!

   

  Best regards,
  Sandra

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  Jordan Stuart Murray Pickering

  • November 18, 2020 08:40

  Hi Sandra,

  I sent my personal credentials in response to the email I received from the Zendesk support email address. Did you get that email? Were those not the details you're looking for?

  Thanks!

  Jordan

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  Sandra Prunici

  • November 18, 2020 16:07

  Hi, Jordan,

  Thank you for the message and reply to the private ticket. Yes, we received it and already replied to you.
  Thanks!

  Best regards,
  Sandra

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