URGENT:: Critical Error with the latest Brizy Pro Update today (11 Nov 2020)

Ann Soriano

• November 11, 2020 10:48
• Edited

Hi,

The Brizy Pro is set to automatic update in my admin panel and the latest update caused a critical error.  I was able to login via "WP recovery mode" and I'm unable to login via normal admin panel.

Below is the error from the admin panel in WP:

Extended functionality for the Brizy WordPress builder plugin.

Version 2.0.7 | By Brizy.io | Visit plugin site

 This plugin failed to load properly and is paused during recovery mode.

An error of type E_ERROR was caused in line 3 of the file /home1/vsnhost/public_html/lovespiritnew/wp-content/plugins/brizy-pro/shortcode/post-navigation.php. Error message: Uncaught Error: Class 'Brizy_Shortcode_AbstractShortcode' not found in /home1/vsnhost/public_html/lovespiritnew/wp-content/plugins/brizy-pro/shortcode/post-navigation.php:3 Stack trace: #0 /home1/vsnhost/public_html/lovespiritnew/wp-content/plugins/brizy-pro/autoload.php(36): include_once() #1 [internal function]: brizy_pro_autoload('BrizyPro_Shortc...') #2 /home1/vsnhost/public_html/lovespiritnew/wp-content/plugins/brizy-pro/main.php(80): spl_autoload_call('BrizyPro_Shortc...') #3 /home1/vsnhost/public_html/lovespiritnew/wp-includes/class-wp-hook.php(287): BrizyPro_Main->loadShortcodes('') #4 /home1/vsnhost/public_html/lovespiritnew/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array) #5 /home1/vsnhost/public_html/lovespiritnew/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #6 /home1/vsnhost/public_html/lovespiritnew/wp-settings.php(546): do_action('init') #7 /home1/vsnhost/public_html/lovespiritnew/wp-config.php(90): require_once('/home1/vsnhost/...') #8 /home1/vsnhost/public_html

// Can someone please help?

0

• 

  Michal Pumprla

  • November 11, 2020 12:18

  Same problem on my web!!! Michal

  0
• 

  John Dollan

  • November 11, 2020 12:37

  I'm getting the same thing. 

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• 

  Sandra Prunici

  • November 11, 2020 14:12

  Hi,

  We already fixed this problem on our last Brizy update. Could you please check if you have the Brizy Free 2.1.3 and Brizy Pro 2.1.1?
  Thanks!

  Best regards,
  Sandra

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• 

  Ann Soriano

  • November 11, 2020 19:03

  Hi Sandra,

  Thank you for your reply and support.

  This WAS a problem that occurred in the last update of Brizy Pro and caused the ENTIRE website to shutdown.

  I just checked and I see that a NEW UPDATE has just occurred and the issue is now resolved.

  However due to our time differences, the site was out for several hours and this is NOT good enough specially when the version includes the PRO version.  Lucky that it only happened to ONE of our websites this time.

  Could you please let the developers know that if a critical error occurs again with an update, the site should revert back to the previous version if an error is detected?

  Regards,

  Ann

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• 

  Sandra Prunici

  • November 12, 2020 12:18

  Hi Ann,

  We are sorry for the inconveniences we created for your site and happy to hear that all is working fine now. This problem doesn't happen on all sites (as you mentioned before too) and for us was a bit difficult to reproduce it but we did it and fix it in a record time. 
  Thanks for the suggestion. Let us know if we can help you with something else.

  Best regards,
  Sandra

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• 

  Ann Soriano

  • November 12, 2020 22:52

  Hi Sandra,

  Thanks for your reply.  It happened only to 1 site because my other websites DO NOT have Brizy installed yet.  It would've been a BIG PROBLEM if all my websites were down at the same time.  You know how clients are and the STRESS of it all.

  I appreciate that the issue was resolved within a reasonable amount of time.  However, I would have been threatened with legal law suit due to loss of income from my clients if this happens again to clients who rely on their website for income.  As mentioned, it was SEVERAL HOURS DOWNTIME due to time difference between our countries (Australia & Europe).

  For Brizy to be reliable for the long term and to maintain the confidence for the application, I strongly suggest that a fail safe is in place for any updates so that websites continue to function when a Brizy update fails.

  I'm sure others who have bought and subscribed to Brizy agree.

  I would appreciate a confirmation of this request.

  Regards,

  Ann

   

   

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• 

  Sandra Prunici

  • November 13, 2020 14:17

  Hi Ann,

  Thank you for your message. We will take it into consideration. Again, sorry for this inconvenience.
  Stay safe and have a great day!

  Best regards,
  Sandra

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