Critical error on wordpress because of brizy pro

Nathan Blondin

• November 10, 2020 21:23

Hi, 

I just delivered a website for my client yesterday and there is already a problem with the plugin. This is the message when I get on my website on the image. http://paracan.io 

Please I need to fix this quickly my company's reputation is on the line.

Thank you. 

 

The error message is : 

An error of type E_ERROR was caused in line 3 of the file /home3/paracani/public_html/wp-content/plugins/brizy-pro/shortcode/post-navigation.php. Error message: Uncaught Error: Class 'Brizy_Shortcode_AbstractShortcode' not found in /home3/paracani/public_html/wp-content/plugins/brizy-pro/shortcode/post-navigation.php:3
Stack trace:
#0 /home3/paracani/public_html/wp-content/plugins/brizy-pro/autoload.php(36): include_once()
#1 [internal function]: brizy_pro_autoload('BrizyPro_Shortc...')
#2 /home3/paracani/public_html/wp-content/plugins/brizy-pro/main.php(73): spl_autoload_call('BrizyPro_Shortc...')
#3 /home3/paracani/public_html/wp-includes/class-wp-hook.php(287): BrizyPro_Main->loadShortcodes('')
#4 /home3/paracani/public_html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array)
#5 /home3/paracani/public_html/wp-includes/plugin.php(478): WP_Hook->do_action(Array)
#6 /home3/paracani/public_html/wp-settings.php(546): do_action('init')
#7 /home3/paracani/public_html/wp-config.php(97): require_once('/home3/paracani...')
#8 /home3/paracani/public_html/wp-load.php(37): require_once('/home3/paracani...')
#9 /home3/paracani/public_html/wp-admin/admin.php(

 

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• 

  Sandra Prunici

  • November 11, 2020 11:56

  Hi Nathan,

  
  I created a private ticket on this request. You had to receive a notification regarding this on email. Could you send to us in that private message the WP credentials to this site?

  Thanks!

   

  Best regards,
  Sandra

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• 

  Tiffany M

  • November 11, 2020 12:14

  Hi,

  Same thing happened to my sites. Need help in fixing this

   

  ==========================

   

  1. First Website

  Error thrown
  Class 'Brizy_Shortcode_AbstractShortcode' not found

  I am unable to access the dashboard and no email was sent to the admin email address.

   

  2. 2nd Website

  it site shows a critical error. and the system sent me a link to the recovery mode so I was able to deactivate Brizy Pro. The error goes away once the Brizy pro plugin is deactivated, then immediately re-appears once activated

  Now, I won't be able to use the Pro features for both sites.

   

  It seems it only appears on the wp-login.php pages. then the frontend shows a blank white page.

  Need help asap please.

  I still need to do final revisions before final launch on Friday.

  Thanks in advance.

   

  Best regards,

  Tiffany

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• 

  Java Jiver

  • November 11, 2020 14:07

  Disable the Pro plugin Nathan to resolve the issue.. You can do this via FTP and changing the name by adding a '-' to it..  

   

   

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• 

  Sandra Prunici

  • November 11, 2020 16:02

  Hi there,

  We already fixed this problem in our latest update. Could you please update the Brizy Free and Pro to the latest versions?
  Brizy Free 2.1.3 and Brizy Pro 2.1.1

  Thanks!

  Best regards,
  Sandra

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• 

  Mendez Holliday

  • November 11, 2020 19:20

  Fatal error: Uncaught Error: Class 'Brizy_Shortcode_AbstractShortcode' not found : FIXED
  This video should help you guys fix your site and gain access to your WP ADMIN
  The good stuff starts @ 2 minutes in.
  Good Luck,
  MH

  https://youtu.be/9XtdV3eJj7Y

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