Video Element with Firefox requires a double-click to fullscreen.

Robert Ellmore

• November 10, 2020 02:09

Hi again Brizy!

 

Subject says it all - Video Element with Firefox requires a double-click to fullscreen!

Took me a while to figure out, if you single-click, full-screen flashes up briefly then disappears when you operate the full screen icon.

It requires a double-click of the icon to both enter and exit full-screen view.

Any thoughts?Thanks!

Rob

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  Robert Ellmore

  • November 10, 2020 02:28

  I should add - this is with custom media from the library which calls the Brizy video player.

   

  Latest version of Brizy, and Firefox.

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  Robert Ellmore

  • November 10, 2020 03:17

  One further addition. Full screen doesn’t work on IOS chrome either, IOS Safari is fine,

   

  again, as above, custom video file via the built in Brizy player.

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  Sandra Prunici

  • November 10, 2020 15:46
  • Edited

  Hi,

  Thank you for reporting the problem with the Custom video on the Firefox browser. We could reproduce it and send it to our developers to investigate it. When we will receive a notification from them regarding it, we will inform you too.

  Regarding the second problem with the fullscreen on the iOS phones in the Chrome browser - I tried to reproduce this issue but all seems to work fine. See here https://jmp.sh/f2Jq0iX. 

  Thanks!

  Best regards,
  Sandra

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  Robert Ellmore

  • November 10, 2020 16:12

  Thanks Sandra.

  Your jumpshare link doesn't word sadly.

  I'm using a recent (2019) Ipad -latest Chrome.  I don't know if its exclusive to that..here are two screen caps when I operate the fullscreen button:

  Its perhaps a little hard to tell from these images....the player changes size by a handful of pixels but doesn't enter full screen.

  I could PM you a link if that helps?

   

  

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  Sandra Prunici

  • November 13, 2020 14:54

  Hi Robert,

  I'm sorry for this delay, we wanted to test this problem on a real iPad, not only on the iPad simulators. Could you please send us the URL link of this page? We want to check it directly with your video. If you don't want to make public the URL, we can delete it before approving your reply.

  Thanks!

  Best regards,
  Sandra

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  Robert Ellmore

  • December 15, 2020 15:34

  Hi Sandra,

   

  Sorry I forgot to send you this link! Picking up on this thread would be really good because a lot of my sites rely on the standard built in brizy player.Yes please delete this reply. I dont want the link to be public...

   

   

  Here is a link to the videos I'm having issue with.... Still Firefox desktop browser requires a double-click - and Ipad Chrome wont full screen at all.

   

  Very many thanks

  Rob

   

   

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  Sandra Prunici

  • December 17, 2020 13:40

  Hi, Robert,

  Thank you for the URL link. We send it to the team and they will test it in the Chrome browser from Ipad. When we will receive some notification from them regarding this inconvenience, we will inform you too.

  Thanks!

  Best regards,
  Sandra

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  Sandra Prunici

  • December 23, 2020 12:12

  Hi Robert,

  We tried to check again the site to continue the investigation but found that the page is now "Not Found". Could you please send us another page or that page again to continue the investigation?

  Thanks!

  Best regards,
  Sandra

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  Robert Ellmore

  • December 23, 2020 12:31

  Sorry Sandra we have since gone live with the site (thanks to your help!)

  the video player problem still exists at

   

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  Sandra Prunici

  • January 12, 2021 15:13
  • Edited

  Hi Robert,

  I'm sorry for the late response. Today we release a new Free update 2.2.4 and in this update should be integrated the fix for the issue you reported on the video element. Could you please update the plugin and check if all is working fine now?

  Best regards,
  Sandra

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  Robert Ellmore

  • January 12, 2021 17:43

  Thanks Sandr for the follow up. I will give it an update soon and report back.

  Best wishes
  Rob

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  Robert Ellmore

  • January 13, 2021 15:58

  Hi Sandra - I have updated our staging site stage.bristoljazzandbluesfest.com to the latest versions of Brizy and Brizy pro (2.2.5 and 2.2.1) but the problem still persists on Firefox browser for PC (attempts to enter fullscreen but then quickly reverts out - unless you quickly double-click the fullscreen button - then it works)

  And the problem still persists on IOS iPad with the Chrome Brower (fullscreen button just changes the video size a small amount, and doesn't enter fullscreen at all)

   

  The page I'm testing on is:

  Sorry it wasn't better news!

   

  Rob

   

   

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  Sandra Prunici

  • January 21, 2021 16:54

  Hi Robert,

  I'm sorry for the late response. I want to inform you that we are still investigating this inconvenience. When we will have some updates, we will inform you about this.

  Thank you for your patience!

  Best regards,
  Sandra

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