Broken Blog - New update clients cant access blog section causes 500 error.

Elijah Everson

• November 12, 2020 15:50

I have a bage created with brizy pro to do a dynamic blog page. I made a template for blog post. With the new update the blog page can not be accessed it causes a 500 error. However, the individual pages do load with the template. 

0

• 

  Sandra Prunici

  • November 13, 2020 11:55

  Hi,

  Could you please check if you have the latest versions for Brizy Free 2.1.4 and Brizy Pro 2.1.2? Yesterday we release new updates and for this reason, I ask you about this. 
  Did you receive this error, when you open the editor mode of the template or when you preview the Blog? What display conditions did you set for this template?

  Thanks!

  Best regards,
  Sandra

  0
• 

  Elijah Everson

  • November 30, 2020 21:17

  I have checked both of this it happends on two different sites. Template is set for post not the actual blog page. I created a page and used the dynamic content to pull post types in. 

  The page is not viewable but it is editable. 

  You can check at macproav.com

  0
• 

  Sandra Prunici

  • December 01, 2020 13:39

  Hi,

  We suppose that there can be a problem from the hosting. The most probably the server resources are limited and for this reason, appear this problem because if you open the homepage or another page all is loading fine but on a certain page display the 500 error. The 500 error is a server-side error.

  Thanks!

  Best regards,
  Sandra

  0
• 

  Elijah Everson

  • December 01, 2020 14:17

  It is not if you check the logs there is a bad line of php code causing a parsing error which is eating up over 258m of resources. 

  Please check my tickets for supporting logs and ftp credentials. 

  0
• 

  Elijah Everson

  • December 01, 2020 14:19

  [01-Dec-2020 00:04:56 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 81920 bytes) in /home4/macproav/public_html/wp-content/plugins/brizy/editor/helper/dom-tag.php on line 16
  [01-Dec-2020 00:04:56 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 110592 bytes) in /home4/macproav/public_html/wp-includes/functions.php on line 4673
  [01-Dec-2020 00:04:56 UTC] PHP Fatal error: Unknown: Cannot use output buffering in output buffering display handlers in Unknown on line 0
  [01-Dec-2020 00:10:51 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 81920 bytes) in /home4/macproav/public_html/wp-content/plugins/brizy/editor/helper/dom-tag.php on line 16
  [01-Dec-2020 00:10:51 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 110592 bytes) in /home4/macproav/public_html/wp-includes/functions.php on line 4673
  [01-Dec-2020 00:10:51 UTC] PHP Fatal error: Unknown: Cannot use output buffering in output buffering display handlers in Unknown on line 0

  0
• 

  Sandra Prunici

  • December 02, 2020 09:16

  Hi,

  This isn't an issue generated by Brizy. This issue is generated by the low WP memory you have. As you can see here and here other users (non-Brizy users) the same found this problem and in most of the cases, the solution was to increase the wp memory limit. Therefore, we can suggest contacting your hosting provider.
  Thanks!

  Best regards,
  Sandra

  0
• 

  Elijah Everson

  • December 04, 2020 15:51

  The problem goes away when I deactivate brizy.... there is a bad dom helper that is eating up the memory. I increased memory to 512m and still the same result. 

  0
• 

  Sandra Prunici

  • December 07, 2020 11:17

  Hi,

  Thank you for all these details. I notice that you already have a private ticket where you discuss with my colleague Natalia about this issue. We already send this case to our developers and they will investigate it. When we will receive some notifications, Natalia will announce you on the private ticket.

  Thanks!

  Best regards,
  Sandra

   

  0
• 

  Celz Alejandro

  • December 16, 2020 08:53

  Hi! I'm having the exact same problem. What steps do I need to take in order for this to be resolved? I've been trying to find a solution for 2 weeks to no avail
  
  any ideas? thank you!

  0
• 

  Sandra Prunici

  • December 17, 2020 15:10

  Hi Celz,

  We want to create for you a private ticket to investigate this problem from your dashboard but first could you please check if you have the latest updates for Brizy Free 2.2.3 and Brizy Pro 2.2.0?

  Thanks!

  Best regards,
  Sandra

  0
• 

  Celz Alejandro

  • December 20, 2020 00:45

  Hi Sandra, yes please create a private ticket for me! And yes I have Brizy 2.2.3 and Brizy Pro 2.2.0
  
  I can downgrade to Brizy 2.1.5 to resolve this problem, but doing so will not allow me to use my Brizy Pro features and it's driving me insane lol! I'm moving fast towards a personal deadline to get this website finished before 2020 ends and this has become a very cumbersome bottleneck for me.
  
  Thanks!
  
  Warm  regards,

  Celz

   

  0
• 

  Sandra Prunici

  • December 21, 2020 13:30

  Hi,

  I created a private ticket on this request. You had to receive a notification regarding this on email. Could you send to us in that private message the WP credentials to this site?

  Thanks!

  Best regards,
  Sandra

  0
• 

  Yi Ren Ong

  • December 30, 2020 01:53

  Is there a fix now? I am also facing the same problem.

  0
• 

  Terra Sacrae Srl

  • December 30, 2020 14:45

  I have the same problem too... 503 error when I try to view pages with posts

  0
• 

  Sandra Prunici

  • January 04, 2021 10:58

  Hi there,

  @Yi Ren Ong Could you please give us more details about the problem you encounter? Could you send us a screenshot with the error you found? Do you have the latest versions for Brizy Free 2.2.3 and Brizy Pro 2.2.0? Do you receive it only for the Blog page?

  Thanks!

  Best regards,
  Sandra

  0
• 

  Sandra Prunici

  • January 04, 2021 11:01

  Hi there,

  @Cristea Alin, could you please send us the URL link of the page where you receive this problem? The 503 error is mostly related to the server and the server connection. Could you please check what hosting package do you have? Do you receive this problem only on the Blog page or for all pages? In the editor mode do you have some problems?
  Do you have the latest versions for Brizy Free 2.2.3 and Brizy Pro 2.2.0?

  Thanks!

  Best regards,
  Sandra

  0

Please sign in to leave a comment.