"Something went wrong" and missing content

Nowved Khan

• November 08, 2020 03:15

I've been super happy with Brizy when I created my personal page earlier this summer. No glitches. I haven't looked in a while but noticed a good chunk of text copy is missing. When I go to Brizy to edit the page, I did have the option to go into the page - which I did, and manually added all the text in again. Still same issue when published. Then I tried several times to edit again with Brizy, and it disapperared as an option for that specific page.

 

Then suddenly, it appeared back again - and now when I try to go in with Brizy, I get the 'something went wrong' error message. 

Not sure what's happening, I've reinstalled WP, restored from backup, I've cleared all browser and WP cache, reintalled brizy - still the same issue. 

 

 

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  Sandra Prunici

  • November 09, 2020 14:33

  Hi,

  Could you please confirm you have the latest versions for Brizy Free 2.1.0 and Brizy Pro 2.1.0?
  Thanks!

  Best regards,
  Sandra

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  Nowved Khan

  • November 09, 2020 14:54

  Hi Sandra, I have the latest free.  I was able to fix it in the end after alot of trial and error.

  I had to clear cache on cloudflare, which fixed the missing text. 

  I also corrected the timezone in WP, which bizarrely suddenly fixed the footer!

   

  But the main issue was purging cache.

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  Sandra Prunici

  • November 10, 2020 08:14

  Hi,

  Great to know that you could fix this problem. Thank you for updating us regarding this.
  If you will find again this problem or another one, please let us know and we will be happy to help you!

  Best regards,
  Sandra

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