Brizy pro plugin issue

Brayan Ferney Villamizar Silva

• November 11, 2020 15:15

I've been having trouble with the brizy pro plugin. When opening the page, a message appears saying that there has been a critical error on the web.

In addition, the information on the “news” page of the website (www.transcointer.com) was deleted.

Later the problem of the message “critical error in the web” was solved when deactivating the plugin of Brizy Pro, but the information in the page “news” did not appear again. Also, now I can't have the Brizy Pro plugin enabled because of all this I'm telling you.

Please, I need a solution.

Thanks.

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  Alex

  • November 11, 2020 15:42

  Hi,

  We released an update two hours ago that should fix these issues. Please update the plugins to the latest versions: Free - 2.1.3 and PRO 2.1.1 and let us know if everything works as it should. Sorry for the created inconvenience.

  btw: if you can't update the plugin from the dashboard try to delete it and then re-install the plugin by uploading it on the WordPress dashboard or through FTP.

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  Mike M

  • November 11, 2020 19:02

  Hi Alex, whole sites crashed due to this issue - please explain to us what the problem was. thanks

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  Alex

  • November 12, 2020 15:13

  Hi Mike,

  We pushed a couple of fixes these past few days and one of the issues needed to be addressed by re tooling some modules related to how shortcodes work.

  We found this very fast and pushed a hot fix. Right now you should not encounter this going forward. If that happens please let us know asap to take a look into your install. As you know some of these issues are sometimes localized and appear to only some users and sometimes only to your installs.

  We are here if you need our assistance going forward.

  I wish you a great day and please accept our apologies for the inconvenience.

  All the best.

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